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Employee Assistance Services

We understand that some situations are complex, overwhelming, or difficult to resolve. With Employee Assistance Services (EAS) you have a proven and trustworthy resource to help you and your team through difficult times. Managers and team members can receive assistance from EAS through the internal Wells Fargo Employee Assistance Consulting team and through our vendor partner OptumHealth Employee Assistance Program.

Our trained consultants can provide professional, confidential consultation and referrals to you and your household family members for personal and work-related issues. All team members are eligible for assistance. There is no cost to you for telephonic consultation (see details below).

A solution is within your reach

Wells Fargo Employee Assistance Consulting

The Wells Fargo Employee Assistance Consulting (EAC) team consists of licensed behavioral health team members who provide consultation to managers, HR professionals, and corporate partners for behavioral health and risk concerns with workplace impact. The EAC team also provides direct support to team members and managers affected by robberies, threats, domestic violence, disasters, or critical incidents.

OptumHealth Employee Assistance Program

Consultants with the OptumHealth Employee Assistance Program (EAP) offer confidential consultation and referral support to all Wells Fargo team members and their household family members on a wide variety of personal and work-related concerns, including:

  • Alcohol or drug concerns
  • Behavioral health concerns
  • Child or elder care
  • Coping with the stresses and pressures of daily life
  • Legal or financial services
  • Marital or family problems
  • Trauma or grief issues
  • Work concerns

EAP consultants can also assist you in locating local services to treat mental health and substance abuse or show you how to find those services on your own. Keep in mind: Mental health and substance abuse benefits are provided and managed by your medical plan. If you are enrolled in a Wells Fargo medical plan, please refer to the Health and Well-Being website on Teamworks or Chapter 2 of the 2013 Benefits Book for additional information.

Toll-free access around the clock

A dedicated toll-free telephone line allows you to reach both Wells Fargo EAC and OptumHealth EAP services at 1-888-327-0027. Persons with hearing impairments may call using TDD/TTY 1-877-411-0826 (toll-free).

Contact with EAS is strictly confidential and voluntary — exceptions to the confidentiality policy are made only when you give explicit permission or when they are required by law. We must report situations that are imminently life-threatening or those that involve the abuse or neglect of a child or vulnerable adult.

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Crisis support right now

If you are a team member who is in immediate crisis or feeling unsafe to yourself or anyone else, do one of the following:

  • Call 911 or go to the nearest emergency room.
  • Call 1-888-327-0027.
  • Call your area’s crisis and suicide prevention hotline.

Counseling referrals

If you require assistance in identifying a counselor in your area, OptumHealth EAP consultants can assist you in locating a provider. If you are enrolled in a Wells Fargo-sponsored medical plan, you can also use the Provider Directory Service at your own convenience. If another resource is needed, the OptumHealth EAP consultant will consider your financial situation, medical plan coverage, and available community resources when making referrals and recommendations. Costs associated with certain referrals (such as copays) are the responsibility of the team member.

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Resource Center

Through its online Resource Center, EAC provides articles and tip sheets on a wide range of concerns that frequently come up among team members and their managers. Visit the Resource Center for articles and links on topics such as depression, relationships, parenting, elder care, debt management, domestic violence, and many other personal and work-related issues. Using any Wells Fargo computer, you can find more details on Teamworks using the Search function or Sites A-Z listing (search for Employee Assistance Services).

In addition, you can visit the OptumHealth Live and Work Well website (access code wellsfargo) for information on a variety of topics that are designed to support you in handling work and personal issues.

What else would you like to learn about?

If you have suggestions about other topics that you would like to see included, call EAC at 1-888-327-0027 (TDD/TTY 1-877-411-0826), option 2, to share your ideas with an internal consultant.

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Contact EAS

1-888-327-0027 Consultation is available 24 hours a day, 365 days a year 1-877-411-0826 (TDD/TTY)