Having trouble accessing Teamworks at Home?

Wells Fargo applications and tools are most compatible with Internet Explorer 8 or higher. To download Internet Explorer, please visit the Microsoft website (microsoft.com) for assistance and download instructions.

Common support topics:
1. Username and password support
2. Browser support

Username and password support

Team Member Status Username and Password Security QuestionsAdditional information
Active

Use your AD-ENT username and password.

Question and answer specific for Teamworks at Home access.

Forgot or haven’t created your question and answer profile?

Your AD-ENT username and password is generally the username and password you use to sign on at work.

For further support:
1-877-4-MYPSWD (1-877-469-7793), option 3

For assistance:
1-877-4-MYPSWD (1-877-469-7793) and speak with a representative about your Teamworks at Home security questions and answers.

Inactive or on leave

Use your Employee ID and password.

Question and answer specific for Teamworks at Home access.

Forgot or haven’t created your question and answer profile?

You will only have limited access to some applications, such as Jobs, Pay Voucher, W-2, W-4, and Personal Information.

For further support:
1-877-4-MYPSWD (1-877-469-7793) and speak to a representative about your Employee ID account specifically used for Teamworks at Home access.

For assistance:
1
-877-4-MYPSWD (1-877-469-7793) and speak with a representative about your Teamworks at Home security questions and answers.

Former Not applicable Not applicable You may access public portions of the site and link to the Retirement & COBRA Service Center or to the 401(k) inactive tool.
If you work for a company that will be acquired by Wells Fargo and it’s before the effective date of your Wells Fargo pay and benefits:
Acquired Use your Employee ID and password. Question and answer specific for Teamworks at Home access.

 

You will have limited access to some applications, such as 401(k), Benefits Enrollment, W-4, and Direct Deposit.
For further support: Follow the instructions provided during your enrollment meeting or in your enrollment materials. For further support: Follow the instructions provided during your enrollment meeting or in your enrollment materials.

Browser support

Wells Fargo applications and tools are most compatible with Internet Explorer 8 or higher.

Other browsers — such as Firefox, Google Chrome, Safari, or earlier versions of Internet Explorer — might allow access to portions of Teamworks at Home but might not provide an optimal experience.

Many common browser problems (such as general errors or 404 error pages) can be resolved by doing the following:

  1. Disabling pop-up blockers.
  2. Removing Teamworks at Home favorite or bookmarked pages.
  3. Clearing the internet browser cookies, history, and cache.
  4. Accessing the site and tools through the About Wells Fargo section of wellsfargo.com or directly at teamworks.wellsfargo.com.

    Clearing internet browser cookies, history, and cache

    Close all browser sessions and open a new browser before completing the steps outlined below. Remember also to close then open a new browser session once the steps are completed and before attempting to sign back on to Teamworks at Home applications.

    To clear your cache on Internet Explorer 8.x, 9.x:

    1. Select Tools, then Internet Options.
    2. Under Browsing history, select Delete.
    3. Uncheck the following: Preserve Favorites website data.
    4. Check the following: Temporary Internet Files, Cookies, and History.
    5. Select Delete.
    6. Click OK to close the Internet Options dialog box.

    To clear your cache on Internet Explorer 7.x:

    1. Select Tools, then Delete Browsing History.
    2. Click Delete files.
    3. Click Delete cookies.
    4. Click Delete history.
    5. Click Close to close the Delete Browsing History dialog box.

    To clear your cache on Internet Explorer 6.x:

    1. Select Tools, then Internet Options.
    2. On the General tab, click Delete Cookies in the Temporary Internet Files section of the Internet Properties dialog box. Select Delete Files. Click Yes.
    3. Select Delete Cookies. Click Yes.
    4. Select Delete History. Click Yes.
    5. Click Close to close the Delete Browsing History dialog box.
    6. Click OK to close the Internet Options dialog box.

    To clear your cache on Firefox:

    1. Select Tools, then Clear Recent History.
    2. For the Time range to clear section, select Everything.
    3. Click the dropdown menu under Details and check Cache.
    4. Click Clear Now.

    To clear your cache on Safari:

    1. Select History.
    2. Select Clear History.
    3. Click Clear to close the dialog box.

    To clear your cache on Google Chrome:

    1. Click the Chrome menu icon on the browser toolbar.
    2. Select Tools.
    3. Select Clear browsing data.
    4. In the dialog box that appears, select the checkboxes for the types of information that you want to remove.
    5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
    6. Click Clear browsing data.

    Because of the unique configurations of home computers and the risks associated with non-Wells Fargo equipment, Wells Fargo can only provide password assistance or similar troubleshooting as described above.