Responding to COVID-19: Wells Fargo Philippines

Last updated June 16, 2022 at 8:30 a.m. Pacific Time

COVID-19 information and resources for Wells Fargo employees in the Philippines

See guidance & support by topic:

Who to contact with COVID-19 related concerns, questions, and clarifications
External COVID-19 resources
General HR support

Who to contact with COVID-19 related concerns, questions, and clarifications

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External COVID-19 resources

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General HR support

  • General assistance: EGSPhilippinesHRSD@wellsfargo.com
  • Benefits Connection support
  • Employee Assistance Program (Optum)
    • Phone
      • 02-8819-6150 (Manila – PLDT/SMART/SUN) or
      • 1-800-1888-4827 (Outside Manila-PLDT/SMART/SUN) or
      • +63-956-154-2611 (Globe/TM)
    • Website: https://www.livewell.optum.com (access code wellsfargo)
  • Pay-related assistance: egsphlpayconcerns@wellsfargo.com
    • ADP® myTime support
      Call Employee Care International Support 8:00 p.m. to 8:00 a.m. weekdays (local time)
      • 1-800-1-114-2097 (PLDT) 
      • 91-866-954-4772 (Jabber) 
      • 9-866-9544-772 (Wells Fargo office)
    • ADP®myPay support
      Call 3:00 p.m. to 12:00 a.m. weekdays (local time)
      • 1-800-890-94052 (GLOBE)
      • 1-800-188-80861 (PLDT or Smart)
  • Policy clarification: egsphlhrbp@wellsfargo.com
  • Request Certificate of Employment: egsphlhrcoerequest@wellsfargo.com

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