Responding to COVID-19: Wells Fargo Philippines
Last updated April 20, 2023 at 8:30 a.m. Pacific Time
COVID-19 information and resources for Wells Fargo employees in the Philippines
See guidance & support by topic:
Who to contact with COVID-19 related concerns, questions, and clarifications
External COVID-19 resources
General HR support
Who to contact with COVID-19 related concerns, questions, and clarifications
- Wells Fargo clinic hotline: 0977-763-2870
- Wells Fargo Benefits team email: wfphlbenefitsops@wellsfargo.com
- Maxicare contact information:
- HMO card: 0917-802-6770
- LOA and reimbursement request: Submit requests to Membership Gateway via https://sso.maxicare.com.ph
- Teleconsult: 8582-1980
- Videoconsult: Download the Doctor Anywhere app from the Apple App store or Android Play store
- Customer Service: customercare@maxicare.com.ph
- 24/7 SMS inquiry service: 0918-889-6294 (SMART) and 0917-594-2680 (GLOBE)
- Facilities and Admin: AdminManila@wellsfargo.com
- Payroll concerns: philippinespayroll@wellsfargo.com, or mobile numbers: 09178952300; 09106586691; or 09297437758
- Policies and procedures: phlhrbp@wellsfargo.com
- Safety and security concerns: 0999-885-3038
- Workplace safety information: philippinesoccupationalsafetyandhealth@wellsfargo.com
- Your line manager
External COVID-19 resources
- Philippines – Department of Health (DOH)
- DOH: COVID-19 FAQs
- Guidelines for the Inclusion of COVID-19 in the List of Notifiable Diseases for Mandatory Reporting to the DOH (dated March 17, 2020) (PDF)
- DOH DM 2020-0189 (Updated Guidelines on Contact Tracing of Close Contacts of Confirmed COVID-19 Cases) (dated April 17, 2020) (PDF)
- NPC: Privacy Guidelines on the Processing and Disclosure of COVID-19 Related Data for Disease Surveillance and Response
- Philippines – Department of Trade & Industry (DTI)
- World Health Organization (WHO)
General HR support
- General assistance: EGSPhilippinesHRSD@wellsfargo.com
- Benefits Connection support
- Benefits Connection email: benefits.connection.phl@aon.com
- Benefits Connection Service Center: 180014411056 (PLDT); 180087395171 (Globe); Call 3:00 p.m. to 5:00 a.m. weekdays (local time)
- Benefits Connection website: https://benefitsconnection.tbs.aon.com. Accessible inside and outside the Wells Fargo network.
- Employee Assistance Program (Optum)
- Phone
- 02-8819-6150 (Manila – PLDT/SMART/SUN) or
- 1-800-1888-4827 (Outside Manila-PLDT/SMART/SUN) or
- + 0919-056-0708 (SMART)
- Website: https://www.livewell.optum.com (access code wellsfargo)
- Phone
- Pay-related assistance: egsphlpayconcerns@wellsfargo.com
- ADP® myTime support
Call Employee Care International Support 8:00 p.m. to 8:00 a.m. weekdays (local time)- 1-800-1-114-2097 (PLDT)
- 91-866-954-4772 (Jabber)
- 9-866-9544-772 (Wells Fargo office)
- ADP®myPay support
Call 3:00 p.m. to 12:00 a.m. weekdays (local time)- 1-800-890-94052 (GLOBE)
- 1-800-188-80861 (PLDT or Smart)
- ADP® myTime support
- Policy clarification: egsphlhrbp@wellsfargo.com
- Request Certificate of Employment: egsphlhrcoerequest@wellsfargo.com