Report Ethics Concerns

Our Vision and Values guide our actions

Our culture is continually renewed by the choices and actions each of us makes every day. Our Code of Ethics & Business Conduct (PDF) (the “Code”) contains basic principles and additional guidance to help us make the best decisions and comply with the laws, rules, and regulations that govern our business. This Code, together with our Vision and Values, Team Member Handbook (PDF), other detailed regional and business work rules, and our more comprehensive company policies, are intended to serve as resources when we are faced with ethics or compliance issues or when we have questions about what to do in specific situations.

Raising concerns

As a team member, you should never feel encouraged or pressured to look past our culture, values, or ethics. We all have a responsibility to do the right thing and raise a concern when unethical or illegal behavior involves possible violations of our Code, laws, rules, or regulations — whether it relates to you, your manager, a coworker, a customer, or a third-party service provider. Remember, at Wells Fargo, we are all risk managers.

Your proactive approach and participation in raising concerns are key to helping Wells Fargo appropriately investigate and address all potential issues and concerns.

How to raise a concern

If you see or suspect a team member behaving unethically, including possible violations of the Code, laws, rules, or regulations — whether it involves you, your manager, a coworker, a customer, or a third-party service provider, use one of the following resources.

  • Discuss the matter with any manager in your organization’s reporting line to whom you feel comfortable talking.
  • Report the concern by contacting the confidential EthicsLine, where you can choose to remain anonymous.
    • Team members within the U.S. and Canada can call 1-800-382-7250.
    • For international team members, the phone number varies according to country. When you are in the office, access the International EthicsLine page to see more information (http://portal.teamworks.wellsfargo.com/1/Ethics/Pages/EthicsLine-Contact-us.aspx).
    • Submit a Wells Fargo EthicsLine Web Reporting form.
  • Contact ER Solutions at 1-877-HRWELLS (1-877-479-3557), option 3 (for U.S.-based team members), or a Human Resources professional (for non-U.S.-based team members) for policy guidance.
  • Report a concern about accounting, internal accounting controls, or auditing matters directly to the Audit & Examination Committee of the Board. For more information, see How to Contact the Board of Directors.

When you raise a concern

You can feel safe raising a concern. Wells Fargo has zero tolerance for retaliation against anyone for providing information about suspected illegal or unethical behavior, regulatory violations, violations of any Wells Fargo policies, sexual or other forms of harassment, discrimination, or inappropriate workplace behavior. Our Speak Up and Nonretaliation Policy is in place to protect you.

When you raise a concern, you can expect your concern to be:

  • Kept confidential to the extent permitted by law. All information (research, investigation, and any corrective active taken) remains confidential by all parties involved and is only shared with those who have a legitimate business need to know.
  • Promptly evaluated, assessed, and immediately escalated to the proper research or investigative team or teams.
  • Fairly, reasonably, and thoroughly researched and investigated in a timely manner with the goal of understanding and resolving the underlying problem that led to the report.

Note: Because of the sensitivity of the information included when concerns are reported, you are generally not notified as the investigation progresses.

Published September 20, 2017