Commuter Benefit Program

If you park your car at or near work or travel to or from work by train, bus subway, ferry or vanpool, you could save money on your monthly commuting costs through the Wells Fargo Commuter Benefit Program. This benefit, which is administered through WageWorks, allows you to pay for commuting expenses using before-tax dollars up to the monthly Internal Revenue Service (IRS) plan limit.

You can save from 15% up to 40% of your commuting costs, depending on your tax bracket, by using your before-tax dollars to pay for your mass transit or parking costs. For example, if your monthly transit pass costs $90, your tax savings might be as high as $36.

The 2016 monthly federal before-tax limit, subject to IRS changes is:

  • Transit: $130.
  • Parking: $255.
Note: State tax limits may differ from federal tax limits. To learn more, call WageWorks at 1-877-924-3967.

Program overview

Eligibility All regular and part-time team members, as well as flexible team members working in San Francisco, who commute to and from work are eligible to use this benefit.
Ways the program saves you money and time Since your monthly commuting expenses are deducted from your pay on a before-tax basis, up to the IRS limit, you pay less in taxes. Monthly before-tax deductions are allowed up to the IRS limit and subject at any time to changes by the IRS.
The 2016 IRS limit is:
  • Transit: $130
  • Parking: $255
You can, however, order products that total more than the IRS before-tax limit and pay with after-tax payroll deductions. State tax limits may differ from federal tax limits. For tax-related questions, please contact your tax consultant.

Note: Expenses from mileage, tolls, fuel, carpooling, and business travel are not eligible for the Commuter Benefit Program.

You can conveniently order commute-related passes online and have them mailed directly to your home, which means no more standing in line to purchase fare cards, or elect to have WageWorks pay your parking vendor directly. Other options are detailed in the Your Order Options section.
There are no fees for you to use the program.
Are you missing out on savings? Check out the following infographic about the Wells Fargo Commuter Benefit Program:
TWAH Commuter Benefit Infographic
View/download this PDF

Learn more about the potential savings you may be missing out on each month and read some interesting facts about this benefit, including the top participating U.S. locations for both transit and parking expenses.
More about the program You can sign up, make changes, or cancel your participation on a month-to-month basis, subject to the specified date requirements detailed in the When to Enroll section.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs

Wells Fargo is committed to preserving the environment and reducing its carbon footprint. When you take public transportation or a vanpool, you are contributing to these efforts. Together, we can save money and the environment at the same time.
How costs are deducted from your pay The amount you elect for these services will be deducted from your pay before taxes, up to the IRS limit. Any amount over that limit will be deducted after taxes. Deductions will be taken out of your first pay each month for the current month’s benefit. For example, deductions taken out of your first pay in March are for your March benefit.

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How to enroll

From home for the first time Visit WageWorks. Select Register and follow the instructions for First-Time User Registration.
Note: The ID Code field on the Identify Yourself page (Step 1) requires the last four digits of your Social Security number.
From home subsequently Go to WageWorks and enter your username and password. You will be required to update your password every 60 days. If you get locked out of your account, call WageWorks at 1-877-924-3967, Monday through Friday, from 7 a.m. to 7 p.m. Central Time. To bypass this process, simply sign on to WageWorks from this page

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When to enroll

The deadlines for enrolling, changing, or canceling your Commuter Benefit Program participation are listed below.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available paycheck, whether in the current or subsequent year.

By the 10th of the month* Your benefit will be effective for the next month. For example, if you enroll on March 10, your benefit will be effective for April.
After the 10th of the month* Your benefit will be effective for the month after next. For example, if you enroll on March 11, your benefit will be effective for May.

*Note the different deadline below for the New York’s Long Island Rail Road or Metro-North Railroad.

By the 4th of the month Your benefit will be effective for the next month. For example, if you enroll on March 4, your benefit will be effective for April.
After the 4th of the month Your benefit will be effective for the month after next. For example, if you enroll on March 5, your benefit will be effective for May.

Important notes

  • If you do not receive an ordered pass or WageWorks Commuter Card by the first of the month, call WageWorks at 1-877-924-3967 or email help@wageworks.com for assistance.
  • If you move, update your address on Teamworks. Address changes are updated with the eligibility file that is uploaded by WageWorks each Wednesday. If your address is incorrect as of the order deadline, this may result in a lost pass or Card, which will not be replaced by WageWorks or Wells Fargo.
  • There are no refunds or returns for unused transit passes or parking costs.

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Your order options

Depending on how you get to work, you have several options for ordering.

If you use mass transit or vanpool

Options Actions to take
Order your pass or fare online After signing on to the website, click Enroll in Commuter. Select either Commuter Transit or Commuter Vanpool then follow the instructions to make your selection.
The pass or fare card will be mailed to your home address before the first of the month.
To order a Commuter Card: You may use a WageWorks Commuter Card to directly pay for your eligible commuter expenses. This stored value card works like a credit card at transit operators that accept them. Transit funds are automatically loaded on the 20th of the month before each benefit month so that you can use your benefits whenever you need them. Any remaining funds are automatically rolled over for use in the next benefit month.

If you leave Wells Fargo, the funds will be available on your card 90 days after you terminate. Upon the 91st day, your funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations.

To order a Communter Card:
  1. After signing on to the website, select Enroll in Commuter, then Commuter Transit.
  2. To ensure that the transit authority of your choice accepts a credit card as a form of payment, select your transit authority and choose the option for the Commuter Card.
  3. Elect the amount that you anticipate spending on a monthly basis. Any unused funds will roll over as a part of your balance in the following month.
  4. Your Commuter Card will be mailed to your home address before the first of the month.

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If you pay for parking

Options Actions to take
Elect to have your parking vendor paid directly Have your monthly parking invoice available for reference.
  1. After signing on to the website, select Enroll in Commuter, then click Parking Employer Parking.
  2. If you do not see your parking facility in the list of options, further your search by clicking Back and selecting Parking Pay My Parking to search by zip code. Select your facility.

    Note: Some parking facilities have more than one location option, and these locations can be under different names, including one with “Wells Fargo” preceding the name of the parking facility. To review these options, click Enroll in Commuter and then Employer Parking.

    Always select the Wells Fargo-named locations as your first choice, since their long-term availability is protected by lease or contract agreements negotiated by Wells Fargo.
  3. Enter the payee information and follow the prompts to complete your payment instructions.
  4. Certify that your parking arrangement is used by you for purposes of commuting to work.
Get reimbursed for payments you paid directly to your parking vendor
  1. Sign on to WageWorks. Select Enroll in Commuter, then click Pay Me Back.
  2. Enter the amount you will pay out of pocket for parking in the next month by the specified deadline. The amount you select will be deducted from your pay before taxes up to the IRS plan limit. Do not select amounts that are over the IRS limit; there is no benefit to this. The amount you elect will be deducted from your pay before taxes.
  3. Pay for your parking as you normally do and keep your receipts or invoice.
  4. At the end of the month in which you use the parking, sign on to WageWorks and click Submit Receipt or Claim under the Dashboard section of the page. Select Pay Me Back and follow the prompts to complete your online claim. Keep the original receipt, if you have one, for your tax records.

    Claims will not be accepted earlier than the first day of the benefit month indicated.

    1. To receive reimbursement during the current month, submit your claim by 5:00 p.m. Central Time on the fourth business day of the month. Claims received afterwards will be eligible for reimbursement in the next month.
    2. You must submit receipts for a given calendar year within six months of when expenses are incurred. For example, submit receipts for expenses incurred in September 2014 by March 31, 2015. Because your parking expenses will not be reimbursed until WageWorks has received the receipts, you’ll want to submit them as soon as possible.
  5. If you are enrolled in a flexible spending account, your reimbursement will automatically be deposited to the same bank account that your Wells Fargo pay is. Otherwise, a check will be mailed to your home address.
Pay your parking vendor with a Commuter Card You may use a WageWorks Commuter Card to directly pay for your eligible parking expenses. This stored-value card works like a credit card at parking operators that accept them.
  1. After signing on to the website, select Enroll in Commuter, then click Parking Commuter Card. Follow the instructions.
  2. The Commuter Card will be mailed to your home address before the first of the month.
  3. The amount funded to the Commuter Card will be deducted from your pay before taxes.
  4. Parking funds are automatically loaded the last day of the month before each benefit month so you can use your benefits whenever you need them.
  5. Any unused before-tax funds greater than the IRS plan limit at the end of that month will be converted to a Pay Me Back election. See the Get Reimbursed for Payment You Paid Directly to Your Parking Vendor section in the table above for instructions on how to receive reimbursement for funds converted to Pay Me Back elections.

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If you are going on a leave of absence

You are only eligible for the Commuter Benefit Program if you are traveling to or from work.

To stop your payroll deductions, cancel your participation with WageWorks by the deadline specified in the When to Enroll section. If you miss the deadline, Wells Fargo may notify WageWorks to cancel your participation because of your leave of absence;, however, this might not happen in time to stop your intended next payroll deduction. Therefore, if you know of your upcoming leave of absence, you should cancel your participation with WageWorks by the deadline.

When you return from your leave of absence, you will need to reenroll by the deadline specified in the When to Enroll section if you wish to participate in the Commuter Benefit Program.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available paycheck, whether in the current or subsequent year.

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If you terminate your employment with Wells Fargo

Cancellation deadlines are detailed in the When to enroll, make changes, or cancel participation section above.

If you leave Wells Fargo and have a balance on your Transit or Vanpool WageWorks Commuter Card The funds will be available on your Transit or Vanpool WageWorks Commuter Card for 90 days after you terminate. On the 91st day, any unused funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations.
If you leave Wells Fargo and have a balance on your Parking WageWorks Commuter Card The Parking WageWorks Commuter Card will be deactivated on your termination date and any unused funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations.
If you leave Wells Fargo and have incurred expenses that you have not yet submitted for reimbursement You may continue to submit receipts for eligible expenses that were incurred before your last date of employment until your available account balance is zero or within six months of when the expenses were incurred – whichever occurs first. Any remaining balance after that time will be forfeited.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs. In addition, any missed payroll deductions will be collected from your next available paycheck whether in the current or subsequent year.

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Lost, Stolen, or Damaged Passes

Call WageWorks at 1-877-924-3967 if you have a lost, stolen, or damaged pass that needs to be replaced.

Replacement Metropass requests for Minnesota Metropass participants

If you have a lost, stolen, or damaged card, or if you need to change your name on your card, you will need to call WageWorks at 1-877-924-3967 to request a replacement Minnesota Metropass.

  • WageWorks submits all replacement Metropass requests to Metro Transit on the 12th of the month. You will receive your replacement Metropass by the beginning of the month after WageWorks has submitted your replacement request to Metro Transit. Example: If you call WageWorks on or before March 12, you will receive your replacement Metropass before April 1. If you call WageWorks on March 13, you will receive your replacement Metropass before May 1.
  • You will receive a 31-Day Lite Pass by mail within 10 to 12 days. The pass is good for 31 days, which starts on the first day the pass is used and ends 31 days from that first use.
  • After the new replacement Metropass arrives, you must discard the 31-Day Lite Pass and start using your new Metropass.
  • No credit, refunds, or payroll deduction adjustment will be issued for days that you are without a usable Metropass.
  • There is a $20 fee for a replacement Metropass, which is deducted from your pay before taxes. Deductions will be taken out of your first pay voucher in the month following the receipt of your replacement Metropass. Example: If you request a replacement pass on March 12, you will receive it before April 1 and the deductions will be taken out of your first pay voucher in April.
  • After receiving your Metropass, if the name on your pass does not match the name on your election confirmation from the WageWorks website, call WageWorks at 1-877-924-3967 to avoid an additional $20 replacement pass fee.

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Questions

Go to WageWorks for more information and to make your elections. If you have questions, call 1-877-924-3967 or email help@wageworks.com.

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1-877-924-3967
help@wageworks.com