Commuter Benefit Program

If you park your car at or near work or travel to or from work by train, bus, subway, ferry or vanpool, you could save money on your monthly commuting costs through the Wells Fargo Commuter Benefit Program. This benefit, which is administered through WageWorks, allows you to pay for commuting expenses using before-tax dollars up to the monthly Internal Revenue Service (IRS) plan limit.

On This page:

Program overview

Eligibility

All regular and part-time team members who commute to and from work are eligible to use this benefit. Flexible team members* working in San Francisco who commute to and from work are eligible to use this benefit.

*Flexible team members work on a flexible schedule. For example, flexible team members may work any number of hours on given projects, fill in when needed regardless of hours, remain on call, or work only certain times of the month or year.

Ways the program saves you money and time

Since your monthly commuting expenses are deducted from your pay on a before-tax basis, up to the IRS limit, you pay less in taxes. Monthly before-tax deductions are allowed up to the IRS limit and subject at any time to changes by the IRS.

The 2019 IRS limit is:

  • Transit: $265
  • Parking: $265

You can, however, order products that total more than the IRS before-tax limit and pay with after-tax payroll deductions. State tax limits may differ from federal tax limits. For tax-related questions, please contact your tax consultant.

Note: Expenses from mileage, tolls, fuel, carpooling, and business travel are not eligible for the Commuter Benefit Program.

You can conveniently order commute-related passes online and have them mailed directly to your home, which means no more standing in line to purchase fare cards, or elect to have WageWorks pay your parking vendor directly. Other options are detailed in the Your Order Options section.

There are no fees for you to use the program.

Are you missing out on savings? Check out the following infographic about the Wells Fargo Commuter Benefit Program:
TWAH Commuter Benefit Infographic
View/download this PDF

Learn more about the potential savings you may be missing out on each month and read some interesting facts about this benefit, including the top participating U.S. locations for both transit and parking expenses.
More about the program You can sign up, make changes, or cancel your participation on a month-to-month basis, subject to the specified date requirements detailed in the When to Enroll section.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs

Wells Fargo is committed to preserving the environment and reducing its carbon footprint. When you take public transportation or a vanpool, you are contributing to these efforts. Together, we can save money and the environment at the same time.
How costs are deducted from your pay The amount you elect for these services will be deducted from your pay before taxes, up to the IRS limit. Any amount over that limit will be deducted after taxes. Deductions will be taken out of your first pay each month for the current month’s benefit. For example, deductions taken out of your first pay in March are for your March benefit.

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How to enroll

From home for the first time

Visit WageWorks. Select Register and follow the instructions for First-Time User Registration.

Note: The ID Code field on the Identify Yourself page (Step 1) requires the last four digits of your Social Security number.

From home subsequently Go to WageWorks and enter your username and password. You will be required to update your password every 60 days. If you get locked out of your account, call WageWorks at 1-877-924-3967, Monday through Friday, from 7 a.m. to 7 p.m. Central Time. To bypass this process, simply sign on to WageWorks from this page

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When to enroll, make changes, or cancel participation

The deadlines for enrolling, changing, or canceling your Commuter Benefit Program participation are listed below.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available paycheck, whether in the current or subsequent year.

By the 10th of the month* Your benefit will be effective for the next month. For example, if you enroll on March 10, your benefit will be effective for April.
After the 10th of the month* Your benefit will be effective for the month after next. For example, if you enroll on March 11, your benefit will be effective for May.

*Note the different deadline below for the New York’s Long Island Rail Road or Metro-North Railroad.

By the 4th of the month Your benefit will be effective for the next month. For example, if you enroll on March 4, your benefit will be effective for April.
After the 4th of the month Your benefit will be effective for the month after next. For example, if you enroll on March 5, your benefit will be effective for May.

If you do not receive your ordered pass or WageWorks Commuter Card by the first day of the month, contact WageWorks at 1 877 924 3967 for assistance.

You can skip a month or more if you're not going to be incurring parking or public transportation expenses to get to and from work in any given month. Just cancel your monthly order by the specified deadline, then reenroll by the deadlines listed above when you need to.

If you move, update your address on the Personal Information page by end of day on Tuesday. Address changes are transmitted to WageWorks on Tuesday nights and uploaded by WageWorks on Wednesdays. Addresses that are incorrect as of the order deadline may result in a lost pass or card, which will not be replaced or refunded by WageWorks or Wells Fargo.

If your transit or parking vendor rejects and returns your funds to WageWorks

Some transit and parking vendors may have additional or specific payment rules and requirements (for example, maximum dollar limit for cards or passes, or vendor overpayments). Visit your transit or parking vendor's website or contact them directly to learn about any additional or specific payment rules and requirements that may exist. If your transit or parking vendor rejects and returns your funds to WageWorks:

  • You will not receive your transit pass or be allowed parking privileges for the expected benefit month.
  • You will receive an email advising you to call WageWorks about a problem with your account, as long as you have provided your email address on the WageWorks website.
  • A Wells Fargo payroll deduction will still occur for the elected benefit month.
  • WageWorks may cancel your transit or parking order and apply a credit to your Commuter Benefit account, which will be applied to future orders.
  • You will need to check your election and if it was canceled, you will need to start your election process over again.
  • The credit previously applied to your Commuter Benefit account will be used to offset your future Wells Fargo payroll deduction.
  • Note: No refunds or Wells Fargo payroll deduction adjustments are allowed.

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Your order options

Depending on how you get to work, you have several options for ordering.

If you use mass transit or vanpool

Options Actions to take
Order your pass or fare online

Have your pass or fare card mailed to your home address.

To place an order for a pass or fare:

  • Sign on to WageWorks, click Enroll in Commuter, select either Commuter Transit or Commuter Vanpool, and provide the requested information to make your selection.
  • The pass or fare will be mailed to the address displayed on the Confirm Contact Information screen before the first of the benefit month. The mailing address listed is the mailing address on file at Wells Fargo. If you need to correct your mailing address, contact Team Member Care at 1 877 HRWELLS (1 877 479 3557).
Pay your mass transit or vanpool provider with a WageWorks Commuter Card

You may use a WageWorks Commuter Card to directly pay for your eligible transit or vanpool expenses. This stored value card works like a credit card at transit operators that accept them.

To order a WageWorks Commuter Card:

  • Sign on to WageWorks, click Enroll in Commuter, select either Commuter Transit or Commuter Vanpool, and provide the requested information to make your selection.
  • If WageWorks Commuter Card is not listed as an option after selecting your transit authority, it is not an option for that transit authority.

The WageWorks Commuter Card will be mailed to the address displayed on the Confirm Contact Information screen before the first of the benefit month. The mailing address listed is the mailing address on file at Wells Fargo. If you need to correct your mailing address, contact Team Member Care at 1 877 HRWELLS (1 877 479 3557).

Transit funds are automatically loaded on the 20th of the month before each benefit month so that you can use your benefits whenever you need them. Any remaining funds are automatically rolled over for use in the next benefit month.

If you leave Wells Fargo, the funds will be available on your card 90 days after you terminate. Upon the 91st day, your before-tax funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations and any after-tax funds will be returned to you.

Get reimbursed for payments you paid directly to your transit provider that ONLY accepts cash AND does not offer passes or tickets.

Pay your transit provider up front and later submit a claim for reimbursement.

How to enroll in Pay Me Back:

  • Sign on to WageWorks, click Enroll in Commuter, select either Commuter Transit or Commuter Vanpool, provide the requested information to select Pay Me Back as an option along with the amount and frequency you will pay out of pocket for this monthly expense, pay your transit or vanpool vendor monthly and save your receipt or invoice until you are ready to submit a Pay Me Back claim for reimbursement (refer to the How to submit Pay Me Back claim for reimbursement instructions below).

    The amount you enter will be deducted from your pay before taxes, up to the IRS plan limit. Do not enter amounts that are over the IRS limit as there is no benefit to this.

How to submit a Pay Me Back claim for reimbursement:

  • Sign on to WageWorks, click Submit Receipt or Claim under the Dashboard section of the page. Select Pay Me Back, follow the prompts to complete your online claim, then submit your receipt or invoice as soon as possible. If preferred, you can download, complete, and fax, email, or mail the Pay Me Back form along with your receipt or invoice.

    Keep original receipts for your records.

    Claims will not be accepted earlier than the first day of the benefit month indicated.
  • To receive reimbursement during the current month, submit your claim by 5:00 p.m. Central Time on the fourth business day of the month. Claims received afterwards will be eligible for reimbursement in the next month.
  • You must submit receipts for a given calendar year within six months of when expenses are incurred. For example, submit receipts for expenses incurred in September by March 31 of the following year. Because your transit or vanpool expenses will not be reimbursed until WageWorks has received the receipts, you'll want to submit them as soon as possible
  • Pay Me Back elections not used within six months from the date the funds are deposited into your account will convert to a credit, which will be applied to future orders and be used to offset your future Wells Fargo payroll deduction.

Note: If you are enrolled in a flexible spending account, your reimbursement will automatically be deposited to the same bank account that your Wells Fargo pay is. Otherwise, a check will be mailed to your home address. The address displayed on the Confirm Contact Information screen is the mailing address on file at Wells Fargo and will be used for reimbursements by check. If you need to correct your mailing address, contact Team Member Care at 1-877-HRWELLS (1-877-479-3557).

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If you pay for parking

Options Actions to take
Elect to have your parking vendor paid directly

Have WageWorks pay your parking vendor directly. You'll need to have your monthly parking invoice available for reference.

To set up payment to your vendor:

  • Sign on to WageWorks, click Enroll in Commuter, select either Commuter Parking or Commuter Park and Ride, and provide the requested information to make your selection.
  • If you do not see your work location or parking facility listed as an option, click on Don't see your work location? Click here or Don't see your parking location? Click here and type in your work location or parking facility.

Note: Some parking facilities have more than one location option, and these locations can be under different names. Always select the Employer Recommended locations as your first choice, since their long-term availability is protected by lease or contract agreements negotiated by Wells Fargo.

Your parking vendor will receive payment prior to the first of the benefit month.

Get reimbursed for payments you paid directly to your parking vendor

Pay your parking vendor up front and later submit a claim for reimbursement.

How to enroll in Pay Me Back:

  • Sign on to WageWorks, click Enroll in Commuter, select either Commuter Parking or Commuter Park and Ride, provide the requested information to select Pay Me Back as an option along with the amount and frequency you will pay out of pocket for this monthly expense, pay your parking vendor monthly and save your receipt or invoice until you are ready to submit a Pay Me Back claim for reimbursement(refer to the How to submit Pay Me Back claim for reimbursement instructions below).
  • If you do not see your work location or parking facility listed as an option, click on Don't see your work location? Click here or Don't see your parking location? Click here and type in your work location or parking facility.

The amount you enter will be deducted from your pay before taxes, up to the IRS plan limit. Do not enter amounts that are over the IRS limit as there is no benefit to this.

How to submit a Pay Me Back claim for reimbursement:

  • Sign on to WageWorks, click Submit Receipt or Claim under the Dashboard section of the page. Select Pay Me Back, follow the prompts to complete your online claim, then submit your receipt or invoice as soon as possible. If preferred, you can download, complete, and fax, email, or mail the Pay Me Back form along with your receipt or invoice.

Keep original receipts for your records.

Claims will not be accepted earlier than the first day of the benefit month indicated.

  • To receive reimbursement during the current month, submit your claim by 5:00 p.m. Central Time on the fourth business day of the month. Claims received afterwards will be eligible for reimbursement in the next month.
  • You must submit receipts for a given calendar year within six months of when expenses are incurred. For example, submit receipts for expenses incurred in September by March 31 of the following year. Because your parking expenses will not be reimbursed until WageWorks has received the receipts, you'll want to submit them as soon as possible.
  • Pay Me Back elections not used within six months from the date the funds are deposited into your account will convert to a credit, which will be applied to future orders and be used to offset your future Wells Fargo payroll deduction.

Note: If you are enrolled in a flexible spending account, your reimbursement will automatically be deposited to the same bank account that your Wells Fargo pay is. Otherwise, a check will be mailed to your home address. The address displayed on the Confirm Contact Information screen is the mailing address on file at Wells Fargo and will be used for reimbursements by check. If you need to correct your mailing address, contact Team Member Care at 1 877 HRWELLS (1 877 479 3557). If you are not enrolled in a flexible spending account and do not want to receive a check, you may want to consider one of the other two parking payment options (Pay My Provider or Parking Commuter Card).

Pay your parking vendor with a Commuter Card

You may use a WageWorks Commuter Card to directly pay for your eligible parking expenses. This stored-value card works like a credit card at parking operators that accept them.

To order a Parking Commuter Card:

  • Sign on to WageWorks, click Enroll in Commuter, selected either Commuter Parking or Commuter Park and Ride, and provide the requested information to make your selection.
  • If Commuter Card is not listed as an option after selecting your transit authority, it is not an option for that transit authority.

If you do not see your work location or parking facility listed as an option, click on Don't see your work location? Click here or Don't see your parking location? Click here and type in your work location or parking facility.

The Parking Commuter Card will be mailed to the address displayed on the Confirm Contact Information screen before the first of the benefit month. The mailing address listed is the mailing address on file at Wells Fargo. If you need to correct your mailing address, contact Team Member Care at 1 877 HRWELLS (1 877 479 3557).

Parking funds are automatically loaded the last day of the month before each benefit month so you can use your benefits whenever you need them.

The WageWorks Parking Commuter Card can never hold a pretax balance greater than the monthly IRS plan limit. When parking funds are loaded to your card on the last day of the month, if your current card pretax balance plus your new monthly elected amount is greater than the monthly IRS plan limit, pretax amounts in excess of the monthly IRS plan limit will be converted to a Pay Me Back election to be used in a subsequent month. For example, if the monthly IRS plan limit is $260, your current card balance as of April 30 is $100, and your May monthly elected amount is $260, only $160 of your $260 May elected amount will load to your card, making your card balance $260. The remaining $100 will be converted to a Pay Me Back election to be used in a subsequent month. See the Get Reimbursed for Payment You Paid Directly to Your Parking Vendor section in the table above for instructions on how to receive reimbursement for funds converted to Pay Me Back elections. Pay Me Back elections not used within six months from the date the funds are deposited into your account will convert to a credit, which will be applied to future orders and be used to offset your future Wells Fargo payroll deduction.

Note: If you leave Wells Fargo, your before-tax funds will be forfeited back to Wells Fargo when WageWorks receives your termination date, per Section 132(f) of the IRS regulations and any after-tax funds will be returned to you.

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If you are going on a leave of absence

You are only eligible for the Commuter Benefit Program if you are traveling to or from work.

To stop your payroll deductions, cancel your participation with WageWorks by the deadline specified in the When to Enroll, Make Changes, or Cancel Participation section. If you miss the deadline, Wells Fargo may notify WageWorks to cancel your participation because of your leave of absence;, however, this might not happen in time to stop your intended next payroll deduction. Therefore, if you know of your upcoming leave of absence, you should cancel your participation with WageWorks by the deadline.

When you return from your leave of absence, you will need to reenroll by the deadline specified in the When to Enroll, Make Changes, or Cancel Participation section if you wish to participate in the Commuter Benefit Program.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available paycheck, whether in the current or subsequent year.

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If you terminate your employment with Wells Fargo

Cancellation deadlines are detailed in the When to enroll, make changes, or cancel participation section above.

If you leave Wells Fargo and have a balance on your Transit or Vanpool WageWorks Commuter Card The funds will be available on your Transit or Vanpool WageWorks Commuter Card for 90 days after you terminate. On the 91st day, any unused funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations.
If you leave Wells Fargo and have a balance on your Parking WageWorks Commuter Card The Parking WageWorks Commuter Card will be deactivated on your termination date and any unused funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations.
If you leave Wells Fargo and have incurred expenses that you have not yet submitted for reimbursement You may continue to submit receipts for eligible expenses that were incurred before your last date of employment until your available account balance is zero or within six months of when the expenses were incurred – whichever occurs first. Any remaining balance after that time will be forfeited.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs. In addition, any missed payroll deductions will be collected from your next available paycheck whether in the current or subsequent year.

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Lost, Stolen, or Damaged Passes

Call WageWorks at 1-877-924-3967 if you have a lost, stolen, or damaged pass that needs to be replaced.

Replacement Metropass requests for Minnesota Metropass participants

If you have a lost, stolen, or damaged card, or if you need to change your name on your card, you will need to call WageWorks at 1-877-924-3967 to request a replacement Minnesota Metropass.

  • WageWorks submits all replacement Metropass requests to Metro Transit on the 12th of the month. You will receive your replacement Metropass by the beginning of the month after WageWorks has submitted your replacement request to Metro Transit. Example: If you call WageWorks on or before March 12, you will receive your replacement Metropass before April 1. If you call WageWorks on March 13, you will receive your replacement Metropass before May 1.
  • You will receive a 31-Day Lite Pass by mail within 10 to 12 days. The pass is good for 31 days, which starts on the first day the pass is used and ends 31 days from that first use.
  • After the new replacement Metropass arrives, you must discard the 31-Day Lite Pass and start using your new Metropass.
  • No credit, refunds, or payroll deduction adjustment will be issued for days that you are without a usable Metropass.
  • There is a $5 fee for a replacement Metropass, which is deducted from your pay before taxes. Deductions will be taken out of your first pay voucher in the month following the receipt of your replacement Metropass. Example: If you request a replacement pass on March 12, you will receive it before April 1 and the deductions will be taken out of your first pay voucher in April.
  • After receiving your Metropass, if the name on your pass does not match the name on your election confirmation from the WageWorks website, call WageWorks at 1-877-924-3967 to avoid an additional $5 replacement pass fee.

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Commuter Benefit Laws

If you have any questions related to local or regional commuter benefit laws and ordinances, you can contact commute@wellsfargo.com.

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WageWorks

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WageWorks
1-877-924-3967
help@wageworks.com