Employee Assistance Consulting

We understand that some situations are complex, overwhelming, or difficult to resolve. With Employee Assistance Consulting (EAC), you have a proven and trustworthy resource to help you and your team through difficult times. EAC offers a comprehensive menu of free services, 24 hours a day, 7 days a week.

Our trained consultants can provide professional, confidential, and individual consultation and referrals to you and your household family members for personal and work-related issues. EAC consultants also provide management consultations on a variety of employee behavioral health situations. All employees are eligible for assistance. There is no cost to you for telephonic consultation (see details below).

A solution is within your reach

Services for employees and household family members

  • Confidential individual consultations and referrals for employees and household family members to assist with personal or work-related problems, including:
    • Personal, relationship, and family difficulties
    • Depression, anxiety, or other emotional concerns
    • Work or performance concerns
    • Alcohol and drug use
    • Child abuse and domestic violence
    • Health matters
    • Grief and loss
    • Financial or legal matters
    • Crisis support
  • Support for workgroups following robberies, natural disasters, and other critical workplace events
  • Individual support for situations involving possible threats and domestic violence inside and outside of the workplace

Separate services for managers

  • Management consultations on a variety of employee behavioral health situations often involving risks to the work group or enterprise, including:
    • Inappropriate displays of emotion or behavior in the workplace
    • Conflict in the workplace
    • Reports of suicidal thoughts or self-harm
    • Erratic or unusual changes in behavior
    • Accidents, serious illnesses, or a death
    • Fitness-for-Duty evaluations
    • Workplace gender transition
    • Suspected substance abuse
  • Post-robbery support services
  • Threat assessment and management services, including domestic violence
  • Critical incident response and recovery support services
  • Line-of-business support services, including facilitations, trainings, and product development on behavioral health topics

Toll-free access around the clock

For confidential, individual employee consultation or for management consultation call Employee Assistance Consulting (EAC) at its direct number, 1-888-327-0027, 24 hours a day, 7 days a week. You can also reach EAC when you call 1-877-HRWELLS (1-877-479-3557), option 4.

Contact with EAC for individual assistance concerning personal or work-related problems is strictly confidential and voluntary. Participation in any individual EAC service is not communicated to your manager or anyone else without your expressed permission. All EAC records are kept completely separate from official personnel files.

Exceptions to confidentiality are made only when you give EAC explicit permission to release your records to an identified person or when required by law, such as:

  • Situations that are imminently life-threatening
  • Abuse or neglect of a child or vulnerable adult
  • If EAC receives a court order for EAC records, those records may have to be turned over to a judge

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Crisis support right now

If you are an employee who is in immediate crisis or feeling unsafe to yourself or anyone else, do one of the following:

  • Call 911 or go to the nearest emergency room.
  • Call 1-888-327-0027.
  • Call your area’s crisis and suicide prevention hotline.

Counseling referrals

If you require assistance in identifying a counselor in your area, EAC consultants can assist you in locating a provider. If another resource is needed, the EAC consultant will consider your financial situation, medical plan coverage, and available community resources when making referrals and recommendations. Costs associated with certain referrals (such as copays) are the responsibility of the employee.

Note: Mental health and substance abuse benefits are provided and managed by your medical plan. If you are enrolled in a Wells Fargo medical plan, visit the HR Services & Support site or see the Benefits Book for additional information.

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EAC provides articles and tip sheets on a wide range of concerns that frequently come up among employees and their managers. Using your work computer, visit the HR Services & Support site for resources on topics such as depression, anxiety, communication, relationships, domestic violence, and many other personal and work-related issues. If you are an active employee, you can also use the Now Mobile App to access HR information. See the Now Mobile App User Guide and FAQs (PDF) for information about downloading and using the app.

In addition, you can visit the Live and Work Well website (access code wellsfargo) for information on a variety of topics that are designed to support you in handling work and personal issues.

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Published January 20, 2022

Contact EAC

1-888-327-0027 Consultation is available 24 hours a day, 365 days a year 1-877-411-0826 (TDD/TTY)