If you are buying a car or a house, leasing an apartment, requesting an immigration letter for the U.S. Bureau of Citizenship and Immigration Services (BCIS, formerly the INS), or applying for government assistance, you will need to confirm your work history at Wells Fargo and, in some cases, how much you earn or have earned in the past. As a fast, convenient service for our team members, Wells Fargo has engaged The Work Number® service for verification of employment and income.
If you need to provide employment verification to a lender, property manager, or other verifier you can give him or her secure access to The Work Number website. No one can obtain any of your information on The Work Number website unless he or she has a permissible purpose that meets Fair Credit Reporting Act requirements. The Work Number can also provide an Employment Data Report that keeps a record of everyone who views your information, as well as the information provided by Wells Fargo. Note: Managers and coworkers are not authorized to give verifications of employment on behalf of Wells Fargo.
The Work Number provides information only for team members who are working or have worked within the U.S. and expatriates who are paid on Wells' payroll system (PeopleSoft).
Non-U.S. team members in offshore offices who are paid either locally or by another payroll vendor or system cannot obtain verification of employment and income from The Work Number. To ensure a consistent process and compliance with laws and regulations of the respective offshore countries, verifications of employment and wage should be directed to the local regional Human Resources representative.
For many former team members involved in an acquisition or merger, records may not have been converted to our HR system. This may be especially true for Legacy Wachovia team members whose employment ended before 2009. Records that have not been converted to our HR system are not sent to The Work Number to be serviced for verifications. If your records fall into this category, please call 1-877-HRWELLS (1-877-479-3557), Monday through Friday, 8:00 a.m. to 5:00 p.m., to initiate your request.
Refer to the Workplace Conduct and Personal and Personnel Information sections of the Wells Fargo Team Member Handbook for information on verification of employment.
Direct whoever is in need of proof of your employment or income to theworknumber.com or 1-800-996-7566 for service 24 hours a day, 7 days a week. Verifications are usually completed within three to five minutes. Online users can print a copy of the verification from the website. The verifier will be charged a nominal fee for the verification service.
Verifiers can request three types of employment verifications:
Team members should present this checklist to a verifier or authorized requestor to assist in obtaining a verification from The Work Number.
To confirm your employment only:
To confirm your income along with your employment:
After you access theworknumber.com/Employees, you will need to enter Wells Fargo’s company code, 14566, then enter your Employee ID,* which is also referred to as your User ID. You will then be asked to enter a default PIN, which is your two-digit month of birth, two-digit day of birth, and the last four digits of your Social Security number. For example, if you were born January 5 and the last four digits of your Social Security number are 2991, your default PIN would be 01052991.
*You can find your Wells Fargo Employee ID number on your pay voucher, on your personalized Benefits Confirmation Statement, or by asking your manager.
Next, The Work Number website will guide you through a very secure, risk-based authentication process, during which you will establish a new PIN. If you lose your new PIN or need to have it reset, contact The Work Number customer service at 1-800-996-7566. Calls to The Work Number customer service requesting access to your account may require you to authenticate yourself over the phone through a series of questions related to your employment record.
To protect your confidentiality, a verifier may access the income verification only if you provide him or her with a six-digit authorization code called a Salary Key. This electronic signature is one form of employee authorization given to release income information. You may create up to three Salary Keys at a time, and they will expire within 60 days of creation or after the first use.
If you are a first-time user, you must first follow the above instructions to create a PIN. Then, all users must follow the steps below to obtain a Salary Key.
Team members who are not U.S. citizens are periodically required to provide an employment statement to the Department of Homeland Security and foreign government agencies and embassies. You may also need a verification letter for special circumstances, such as adoption. This document is not suitable for use by lending institutions, credit agencies, preemployment firms, property managers, or other private sector entities. This verification does not comply with the underwriting requirements of Fannie Mae or Freddie Mac nor does it satisfy other standards typically required for private industry verifications.
You can directly access and print an employment verification from The Work Number website. Each verification letter will include an authorized Wells Fargo logo.
An Employment Data Report (EDR) gives you the ability to see the information potentially revealed about you when a verification is requested. This report is intended to make you aware of the information transmitted to The Work Number and can be provided upon request.
Employment Data Reports contain:
There are three ways you can obtain an EDR:
Team members who disagree with what Wells Fargo is reporting to The Work Number may contact Team Member Care at 1-877-HR WELLS (1-877-479-3557), options 2, 0, 4, to initiate the dispute.