ALERT: Important COVID-19 information for employees

Last updated on May 26, 2022 at 8:30 a.m. Pacific Time

Learn how Wells Fargo is responding to the spread of COVID-19 disease and what it means for you.

Wells Fargo Philippines Employees: See the Responding to COVID-19: Wells Fargo Philippines page.

Wells Fargo India Employees: See the Responding to COVID-19: Wells Fargo India page.

Health concerns

Learn what to do if you've been diagnosed with, or come into contact with someone who has COVID-19.

How long do I need to quarantine or isolate from others?

Wells Fargo will follow the Centers for Disease Control's (CDC) guidance for isolation and quarantine duration as outlined below:

  • Employees and contingent resources who test positive for COVID-19 must isolate and can return to work after five days from the date the test was administered if they are fever-free for 24 hours (without the use of fever-reducing medication) and symptoms are improving. They must wear a well-fitted mask for 10 full days from testing any time they are around others. Note: If you work in California, you will also need to test negative on a COVID-19 viral test (antigen test preferred) taken on day 5 or later before you can return to the workplace following isolation.
  • Employees and contingent resources who have prolonged, close contact with an individual who has tested positive for COVID-19 do not need to report this information using the COVID-19 Support Request, but must follow the guidance below:
    • Wear a well-fitted mask for 10 full days from exposure any time you are around others.
    • You are not required to quarantine if:
      • You received your second dose of Moderna or Pfizer vaccinations within the last five months or one dose of Johnson & Johnson within the last two months OR
      • You received a booster shot OR
      • You tested positive for COVID-19 within the past 90 days and have not had any symptoms
    • You must quarantine if:
      • You are unvaccinated OR
      • You are partially vaccinated OR
      • You received your second dose of Moderna or Pfizer vaccinations more than five months ago or one dose of Johnson & Johnson more than two months ago and have not received a booster
    • You can return to work after five days if you don't develop symptoms. You are also encouraged to test after five days. Note: If you work in California, you will also need to test negative on a COVID-19 viral test (antigen test preferred) taken on day 5 or later before you can return to the workplace following isolation.
    • If you develop symptoms, you should be tested and stay home.

I tested positive for COVID, what should I do?

If you test positive for COVID, do not come into the workplace. Employees who test positive for COVID-19 must isolate and can return to work after five days from the date the test was administered.

To report a positive lab or self-administered rapid test result, submit a COVID-19 Support Request to inform Wells Fargo of your diagnosis. Employees who have worked from home for the last 14 days, or more, are no longer required to submit a COVID-19 Support Request to report their positive COVID-19 case.

If you do not have access to the COVID-19 Support Request on Teamworks at work, contact your manager who can report the positive diagnosis on your behalf through the COVID-19 Support Request.

If you normally work in the office and feel well enough to work, contact your manager to discuss whether you are eligible to perform your work remotely. See Remote Work Guidance on the HR Services & Support site. Nonexempt U.S. employees who work remotely should continue to track their hours worked in the Workday Time app.

If you cannot work from home or are too ill to work from home (for less than seven consecutive days): Track your time away in Workday: Select Absence App > Request Absence > Select the dates > Request absence > Absence type > Time Away > Non Routine Events > Next > Select Medical Provider Directed Quarantine> Edit Quantity per day and add your planned time away by hours per day > Submit.

Effective May 9, 2022, documentation for testing positive for COVID-19 is no longer required to use the Medical Provider Directed Quarantine code.

  • If you are still too ill to work and you may be out more than seven consecutive days, you should request a medical leave through Lincoln Financial, who is responsible for managing medical leaves and calculating any applicable short-term disability benefits for Wells Fargo. Contact Lincoln Financial at 1-866-213-2937 to begin your leave of absence. Support is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
    • Time spent under medical-directed quarantine (explained in the bullet above) will be used to satisfy the seven consecutive day waiting period under the Short-Term Disability Plan. To receive pay for any additional days during the short-term disability waiting period, record your time away from the office (typically five days).
    • In Workday, Select Absence App > Request Absence > Select the dates > Request absence > Absence type > Time Away > Non Routine Events > Next > Select Public Health-Disability Waiting Period > Edit Quantity per day and add your planned time away by hours per day > Submit.
    • Please do not submit more days than needed for the waiting period. For example, if you work a five-day work week, and you used three days of Medical Provider Directed Quarantine, then you can use two days of the Public Health - Disability Waiting Period. Lincoln Financial will inform you on the requirements needed for a leave of absence and Short-Term Disability income benefits.
  • If you work in New Mexico, your manager must contact the local health department within 4 hours of you testing positive for COVID-19, regardless if you are working in a Wells Fargo location or remotely. Your manager should use the instructions provided on the COVID-19 Public Health Reporting and Inspections page.
  • Note to contingent resources: Contingent resources who test positive for COVID-19 must isolate and can return to work after five days from the date the test was administered. They should report their positive test result through a COVID-19 Support Request. If they are unable to access the site, they need to contact their Wells Fargo point of contact and that point of contact will need to complete the HR Request on their behalf. Contingent resources also should inform their employer and follow any guidance from them.

What if I am symptomatic for COVID-19, but haven’t tested?

  • Compare your symptoms with information provided by the CDC. If your symptoms match those specified on the CDC's website and you are at work, go home. If you are at home, stay home.
  • You are not required to report this information using the COVID-19 Support Request, but you are encouraged to consult with a health professional who may recommend you get tested for COVID-19.
    • If you test positive, follow the steps for a positive COVID-19 diagnosis.
    • If you test negative, you should follow your health professional's guidance.

What if I am advised by a health professional to quarantine, but haven’t tested for COVID-19.

  • If you cannot work from home, provide documentation from your health professional by fax to 866-922-3177 or email it to covid19documentation@wellsfargo.com.
    • Documentation must be sent to Wells Fargo in order to be approved to use the Medical Provider Directed Quarantine code to track your time away in Workday.
    • You can download the Nonroutine Event Code Request (PDF) to fill out and give to your health professional to complete the supporting documentation or you can submit medical documentation from your health professional that is on the health professional's letterhead or sent from a medical professional's email and includes the health professional's contact information (name and phone number). All supporting documentation must include the employee's first name, last name, and Wells Fargo employee ID. The documentation must clearly state that you need to quarantine and the duration of the quarantine period, if known, and should not include a specific medical condition or medical details.
    • You must submit supporting documentation with five calendar days from the first date you begin using the Nonroutine Event code. New documentation must be submitted with each new instance of using the code. Ongoing use of the Nonroutine event codes without providing the required documentation may result in corrective action, up to and including termination.
  • If you do not provide supporting documentation from a health professional and do not come to work or choose to leave work due to general illness not related to COVID-19, you must apply normal Time Away and Attendance policies (PTO, Paid Sick Time).
  • In Workday, Select Absence App > Request Absence > Select the dates > Request absence > Absence type > Time Away > Non Routine Events > Next > Select Medical Provider Directed Quarantine> Edit Quantity per day and add your planned time away by hours per day > Submit.

What if I have had close contact with someone with a confirmed diagnosis of COVID-19?

Employees who have prolonged, close contact with an individual who has tested positive for COVID-19 do not need to report this information using the COVID-19 Support Request, but will be asked to follow the Centers for Disease Control's (CDC) guidance for isolation and quarantine duration as follows:

  • Wear a well-fitted mask for 10 full days from exposure any time you are around others.
  • You are not required to quarantine if:
    • You received your second dose of Moderna or Pfizer vaccinations within the last five months or one dose of Johnson & Johnson within the last two months OR
    • You received a booster shot OR
    • You tested positive for COVID-19 within the past 90 days and have not had any symptoms
  • You must quarantine if:
    • You are unvaccinated OR
    • You are partially vaccinated OR
    • You received your second dose of Moderna or Pfizer vaccinations more than five months ago or one dose of Johnson & Johnson more than two months ago and have not received a booster
  • You can return to work after five days if you don't develop symptoms. You are also encouraged to test after five days. Note: If you work in California, you will also need to test negative on a COVID-19 viral test (antigen test preferred) taken on day 5 or later before you can return to the workplace following isolation.
  • If you develop symptoms, you should be tested and stay home.

If you need to quarantine but your role doesn't allow for you to perform your work remotely, you should provide documentation from your health professional and track your time away in Workday:

  • Select Absence App > Request Absence > Select the dates > Request absence > Absence type > Time Away > Non Routine Events > Next > Select Medical Provider Directed Quarantine > Edit Quantity per day and add your planned time away by hours per day > Submit.
  • If you cannot work from home, provide documentation from your health professional by fax to 866-922-3177 or email it to covid19documentation@wellsfargo.com.
    • Documentation must be sent to Wells Fargo in order to be approved to use the Medical Provider Directed Quarantine code to track your time away in Workday.
    • You can download the Nonroutine Event Code Request (PDF) to fill out and give to your health professional to complete the supporting documentation or you can submit medical documentation from your health professional that is on the health professional's letterhead or sent from a medical professional's email and includes the health professional's contact information (name and phone number). All supporting documentation must include the employee's first name, last name, and Wells Fargo employee ID. The documentation must clearly state that you need to quarantine and the duration of the quarantine period, if known, and should not include a specific medical condition or medical details.
    • You must submit supporting documentation with five calendar days from the first date you begin using the Nonroutine Event code. New documentation must be submitted with each new instance of using the code. Ongoing use of the Nonroutine event codes without providing the required documentation may result in corrective action, up to and including termination.
  • If you do not provide supporting documentation from a health professional and do not come to work or choose to leave work due to general illness not related to COVID-19, you must apply normal Time Away and Attendance policies (PTO, Paid Sick Time).

What if someone at my location tests positive for COVID-19?

Individuals with a confirmed case of COVID-19 will be sent home to follow instructions from their healthcare provider.

Working with the affected individual and their manager, Wells Fargo will help determine who had prolonged close contact with the affected individual. This will be done in accordance with Wells Fargo's Privacy Policy for Employees in the U.S.

Only those employees who have had prolonged, close contact with an individual who has tested positive for COVID-19 will be contacted and asked to follow the Centers for Disease Control's (CDC) guidance for isolation and quarantine duration as follows:

  • You are not required to quarantine if:
    • You received your second dose of Moderna or Pfizer vaccinations within the last five months or one dose of Johnson & Johnson within the last two months OR
    • You received a booster shot OR
    • You tested positive for COVID-19 within the past 90 days and have not had any symptoms
  • You must quarantine if:
    • You are unvaccinated OR
    • You are partially vaccinated OR
    • You received your second dose of Moderna or Pfizer vaccinations more than five months ago or one dose of Johnson & Johnson more than two months ago and have not received a booster
  • You can return to work after five days if you don't develop symptoms. You are also encouraged to test after five days. Note: If you work in California, you will also need to test negative on a COVID-19 viral test (antigen test preferred) taken on day 5 or later before you can return to the workplace following isolation.
  • If you develop symptoms, you should be tested and stay home.
  • If you need to quarantine but your role doesn't allow for you to perform your work remotely, track your time away in Workday: Select Absence App > Request Absence > Select the dates > Request absence > Absence type > Time Away > Non Routine Events > Next > Select Medical Provider Directed Quarantine > Edit Quantity per day and add your planned time away by hours per day > Submit.

Support

Employee Care
1-877-HRWELLS (1-877-479-3557), option 8
Seven days a week from 8 a.m. to 8 p.m. ET.

Employee Assistance Consulting (EAC)
1-888-327-0027 (1-877-411-0826 TDD/TTY)

Non-U.S. managers and employees can access confidential support and resources from their local Employee Assistance Program (EAP) by calling the local EAP provider in their country.