ALERT: Important COVID-19 information for employees

Last updated on September 22, 2022 at 8:30 a.m. Pacific Time

Learn how Wells Fargo is responding to the spread of COVID-19 disease and what it means for you. Please note that information on this page will be updated shortly following any changes to CDC guidance. For the latest updates, contact your manager and have them access Our Workplace on Teamworks.

Wells Fargo requires all employees and contingent resources to follow our Health and Safety Guidelines. In states and localities where COVID-19 guidelines remain stricter, you must follow local guidelines.

Wells Fargo Philippines Employees: See the Responding to COVID-19: Wells Fargo Philippines page.

Wells Fargo India Employees: See the Responding to COVID-19: Wells Fargo India page.

Health concerns

Learn what to do if you've been diagnosed with or come into contact with someone who has COVID-19.

I tested positive for COVID, what should I do?

If you test positive for COVID, do not come into the workplace for at least 5 days after the start of symptoms or after the date of your positive test if you do not have symptoms. Follow the guidance provided by the Centers for Disease Control and Prevention (CDC) on face coverings and testing.

  • Note: If you work in California and test positive, you can return to the workplace after 5 days if symptoms are not present or are resolving, and you test negative on a COVID-19 viral test (antigen test preferred) taken on day five or later. You will also need to follow the California COVID-19 Emergency Temporary Standards, which includes wearing face coverings and testing when notified. If your test on day 5 (or later) is positive or you do not do additional testing, you may return to the workplace after day 10 if you are fever-free for 24 hours without the use of fever-reducing medications.

If you have worked in a Wells Fargo facility within the last 10 days, you should also report your positive lab or self-administered rapid test result by submitting a COVID-19 Support Request.

If you do not have access to the COVID-19 Support Request on Teamworks at work, contact your manager who can report the positive diagnosis on your behalf through the COVID-19 Support Request.

Whoever submits the COVID-19 Support Request should be prepared to provide the following details:

  • Date the positive test was administered.
  • If symptomatic, date symptoms began.
  • Date the positive employee was last in a Wells Fargo work location.
  • Wells Fargo location(s), including which floors, where the employee worked.
  • Did the positive employee have close contact with any individuals at the office? Review the CDC’s definition of a close contact.
  • If close contact is identified, please have their full name(s) and note whether they have been notified.

If you normally work in the office and feel well enough to work, contact your manager to discuss whether you are eligible to perform your work remotely. See Remote Work Guidance on the HR Services & Support site. Nonexempt U.S. employees who work remotely should continue to track their hours worked in the Workday Time app.

If you cannot work from home or are too ill to work from home (for less than seven consecutive days): Track your time away in Workday: Select Absence App > Request Absence > Select the dates > Request absence > Absence type > Time Away > Non Routine Events > Next > Select Medical Provider Directed Quarantine> Edit Quantity per day and add your planned time away by hours per day > Submit.

If you are still too ill to work and you may be out more than seven consecutive days, you should request a medical leave through Lincoln Financial, who is responsible for managing medical leaves and calculating any applicable short-term disability benefits for Wells Fargo. Contact Lincoln Financial at 1-866-213-2937 to begin your leave of absence. Support is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

  • Time spent under medical-directed quarantine (explained in the bullet above) will be used to satisfy the seven consecutive day waiting period under the Short-Term Disability Plan. To receive pay for any additional days during the short-term disability waiting period, record your time away from the office (typically five days).
  • In Workday, Select Absence App > Request Absence > Select the dates > Request absence > Absence type > Time Away > Non Routine Events > Next > Select Public Health-Disability Waiting Period > Edit Quantity per day and add your planned time away by hours per day > Submit.
  • Please do not submit more days than needed for the waiting period. For example, if you work a five-day work week, and you used three days of Medical Provider Directed Quarantine, then you can use two days of the Public Health - Disability Waiting Period. Lincoln Financial will inform you on the requirements needed for a leave of absence and Short-Term Disability income benefits.

If you work in New Mexico, your manager must contact the local health department within 4 hours of you testing positive for COVID-19, regardless if you are working in a Wells Fargo location or remotely. Your manager should use the instructions provided on the COVID-19 Public Health Reporting and Inspections page.

Note to contingent resources: Contingent resources who test positive for COVID-19 must isolate and can return to work after five days from the date the test was administered. They should report their positive test result through a COVID-19 Support Request. If they are unable to access the site, they need to contact their Wells Fargo point of contact and that point of contact will need to complete the HR Request on their behalf. Contingent resources also should inform their employer and follow any guidance from them.

What if I am symptomatic for COVID-19, but haven’t tested?

If an employee is sick, they should leave the office and test for COVID-19 as soon as possible. If they cannot work remotely, they should apply normal Time Away and Attendance policies (such as PTO or Paid Sick Time).

What if I have had close contact with someone with a confirmed diagnosis of COVID-19?

Employees who were exposed to COVID-19 do not need to report this information, but they should follow the guidance found here: What to Do If You Were Exposed to COVID-19 | CDC. Employees are required to follow any applicable masking requirements while in the office. Employees should not use a quarantine time away code because quarantine is no longer advised by the CDC in this situation. If employees choose to quarantine and are unable to work remotely, normal Time Away and Attendance policies apply (such as PTO or Paid Sick Time).

  • Note: If you work in California, the requirements above apply, and if you are asymptomatic, you will also need to test within three to five calendar days. If you have symptoms, you must test as soon as possible before you can return to the workplace following quarantine. Employees in California also need to follow the COVID-19 Emergency Temporary Standards required by the California Occupational Safety and Health Administration, which includes wearing face coverings and testing when notified.

What if someone at my location tests positive for COVID-19?

Individuals with a confirmed case of COVID-19 will be sent home to follow instructions from their healthcare provider.

Working with the affected individual and their manager, Wells Fargo will help determine who had close contact with the affected individual. This will be done in accordance with Wells Fargo's Privacy Policy for Employees in the U.S.

Employees who have had close contact with an individual who has tested positive for COVID-19 will be contacted and asked to follow the guidance provided by the CDC. Employees should not use a quarantine time away code since quarantine is not advised by the CDC in this situation. If employees choose to quarantine and are unable to work remotely, normal Time Away and Attendance policies apply (such as PTO or Paid Sick Time).

Support

Employee Care
1-877-HRWELLS (1-877-479-3557), option 8
Seven days a week from 8 a.m. to 8 p.m. ET.

Employee Assistance Consulting (EAC)
1-888-327-0027 (1-877-411-0826 TDD/TTY)

Non-U.S. managers and employees can access confidential support and resources from their local Employee Assistance Program (EAP) by calling the local EAP provider in their country.