Teamworks at Home Support

Employees with system access

(Active employees, employees on a leave of absence with system access, and displaced employees on a working notice)

Visit the Teamworks at Home Authentication page to find information and links to access Workday on your PC browser, mobile browser, or mobile app (when applicable), depending on your employee status.

To sign on, you must authenticate through Okta. Refer to the Okta Authentication FAQs for information about multifactor authentication.

Employees without system access

(Employees on a leave of absence without system access, displaced employees on a nonworking notice/without system access, and former employees)

Visit the Teamworks at Home Authentication page to find information and links to access Workday on your PC browser, mobile browser, or mobile app (when applicable), depending on your employee status.

Below are tips for signing on to Workday:

• Confirm you have your personal email address in Workday. If you aren’t sure, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1 to ensure it’s on file.
• Confirm you’re using the correct username: your Wells Fargo Employee ID (without leading zeros).
• Use the Forgot Password? option on the Workday sign-on page to reset your password when:
  • You forgot your password.
  • You have failed to sign on after multiple attempts.

To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

Okta is an authentication tool that allows you to securely sign on to your HR Online tools from outside the Wells Fargo network. Active employees are required to authenticate through Okta using the HYPR application or the RSA SecurID application.

Note: Visit the Teamworks at Home Authentication page to find information and links to access Workday on your PC browser, mobile browser, or mobile app (when applicable), depending on your employee status.

Why do I have to use Okta to access HR Online tools?

To protect sensitive information outside the Wells Fargo network, an additional level of security — known as multifactor authentication (MFA) — is necessary to sign on to certain tools.

How do I get HYPR?

Download and install the HYPR mobile app to your personal device from your app store:

• iOS (iPhone, iPad): Apple App Store 
• Android: Google Play Store

For detailed setup instructions, see the HYPR User Guide (PDF).

If you still need help setting up HYPR, contact the Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

What is my Okta username?

For active employees: Your Okta username is your Wells Fargo email address.

For Norwest Venture Partners, your username is your Wells Fargo email* and your password is your AD-ENT/LAN password.

*If you don’t have a Wells Fargo email address, use your AD-ENT/LAN ID plus @wellsfargo.com for your username (for example, if your AD-ENT/LAN ID is u123456, your username would be: u123456@wellsfargo.com).

I’ve already enrolled in Okta but I’m receiving an error message when I try to sign on — what do I do?

Make sure you are using your Wells Fargo email address and your AD-ENT/LAN password.

If you still can’t authenticate, contact the Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

If you entered an incorrect password three times and you’re locked out, wait 30 minutes and try again. You can also reset your password by clicking Forgot Password.

If you’re still unable to sign on, contact the Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

1. Select Tools, then Internet Options.
2. Under Browsing history, select Delete.
3. Uncheck the following: Preserve Favorites website data.
4. Check the following: Temporary Internet Files, Cookies, and History.
5. Select Delete.
6. Click OK to close the Internet Options dialog box.

1. Select Tools, then Delete Browsing History.
2. Click Delete files.
3. Click Delete cookies.
4. Click Delete history.
5. Click Close to close the Delete Browsing History dialog box.

1. Select Tools, then Internet Options.
2. On the General tab, click Delete Cookies in the Temporary Internet Files section of the Internet Properties dialog box. Select Delete Files. Click Yes.
3. Select Delete Cookies. Click Yes.
4. Select Delete History. Click Yes.
5. Click Close to close the Delete Browsing History dialog box.
6. Click OK to close the Internet Options dialog box.

1. Click the Chrome menu icon on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data.
4. In the dialog box that appears, select the checkboxes for the types of information that you want to remove.
5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6. Click Clear browsing data.

1. Select History.
2. Select Clear History.
3. Click Clear to close the dialog box.

1. Select Tools, then Clear Recent History.
2. For the Time range to clear section, select Everything.
3. Click the dropdown menu under Details and check Cache.
4. Click Clear Now.

1. Click the Opera or Menu button.
2. Select Settings and chose Data and Security.
3. Below Privacy find and select the Delete Browser Data button.
4. In the new window select Since Installation.
5. Activate the checkbox next to Images and Files in Cache.
6. Confirm your settings using the Delete Browser Data button.