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Teamworks at Home Support

Common support topics:

  1. Workday username and password support by employee status
  2. Username and password support by application or tool
  3. Okta Authentication FAQs
  4. Browser support
  5. Additional support for using Workday and the Now Mobile App
  6. Support for using Alight for dependent verification

Workday username and password support by employee status

Find information about how to access Workday on your PC browser, mobile browser, or mobile app (when applicable), depending on your employee status.

Employee/Non-Employee status Teamworks at Home username and password Additional information
Active employee
(users with an active directory and system access)

Username:
Wells Fargo Email
Password:
AD-ENT/LAN password

Note: No password is required for HYPR users.

To locate or reset your AD-ENT/LAN password, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

Note: To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.
Norwest Venture Partners and Norwest Equity Partners

Username: 
Wells Fargo Email
Password:
AD-ENT/LAN password

Note: No password is required for HYPR users.

If you don’t have a Wells Fargo email address, use your AD-ENT/LAN ID plus @wellsfargo.com for your username (for example, if your AD-ENT/LAN ID is u123456, your username would be: u123456@wellsfargo.com).

To locate or reset your AD-ENT/LAN password, contact the Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3. You must provide your Wells Fargo Employee ID number. 

Note: To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.
Leave of absence
(users without system access)

Username:
Personal Email
Password:
Password you set upon receiving the Okta activation email.

Note: No password is required for HYPR users.

To successfully sign on while on leave, your personal email address must be captured in Workday in order to receive the Okta activation email. If you did not update your personal email before going on leave, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

To locate or reset your Okta password for Workday, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

Note: To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

Displaced employees on working notice period

Username:
Wells Fargo Email
Password:
AD-ENT/LAN password

Note: No password is required for HYPR users.

To locate or reset your AD-ENT/LAN password, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

Note: To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

Displaced employees on nonworking notice period

Username:
Personal Email
Password:
Password you set upon receiving the Okta activation email.

Note: No password is required for HYPR users.

The Okta activation email allows you to set the password for your Okta authentication account. You need to set the Okta password within seven days of receiving the email.

If you have not received an Okta activation email: Your personal email address must be captured in Workday in order to receive the Okta activation email. If you did not update your personal email before your notice period, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.
 
To locate or reset your Okta password for Workday: Contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

Note: To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

Displaced employees in the severance eligibility period

Username:
Wells Fargo Employee ID number (no leading zeros)
Password:
Password sent to your personal email address.

Former employees will be able to access Workday on PC or mobile browser only (no app) for 18 months post-termination to view payslips for January 2022 and beyond.

If you need to reset your Workday password:

  1. Go to the Workday login page.
  2. Select the Forgot Password? link.
  3. Enter your username and the personal email address on file in Workday at the time of termination. You will receive an email with reset instructions. If you did not update your personal email before leaving Wells Fargo, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

Note: To obtain W2s and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

Former employees

 Username:
Wells Fargo Employee ID number (no leading zeros)
Password: 
Password sent to your personal email address.

Former employees will be able to access Workday on PC or mobile browser only (no app) for 18 months post-termination to view payslips for January 2022 and beyond.

If you need to reset your Workday password:

  1. Go to the Workday login page.
  2. Select the Forgot Password? link.
  3. Enter your username and the personal email address on file in Workday at the time of termination. You will receive an email with reset instructions.

Note: To obtain W2s and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

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Username and password support by application or tool

Application or tool Username and password
  • Workday

To sign on to Workday, you must first authenticate through Okta with HYPR or RSA SecurID.

Refer to the HYPR User Guide (PDF). This is the preferred method for Active Employees.

If you use SecurID for multi-factor authentication, see the RSA SecureID User Guide (PDF).

For additional support, see Okta Authentication FAQs.

To use the app, see Workday Mobile App User Guide (PDF).

Active Employee (Users with an active directory and system access)

Username: Wells Fargo Email
Password: AD-ENT/LAN password
Norwest Venture Partners and Norwest Equity Partners

Username: Wells Fargo Email*
Password: AD-ENT/LAN password

*If you don’t have a Wells Fargo email address, use your AD-ENT/LAN ID plus @wellsfargo.com for your username (for example, if your AD-ENT/LAN ID is u123456, your username would be: u123456@wellsfargo.com).
Leave of absence (Users without system access)

Username: Personal email
Password: Password you set upon receiving the Okta activation email.

To successfully sign on while on leave, your personal email address must be captured in Workday in order to receive the Okta activation email. If you did not update your personal email before going on leave, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1 to ensure it’s on file.

Displaced employees on working notice period (with an active directory and system access)

Username: Wells Fargo Email
Password: AD-ENT/LAN password

Displaced employees on nonworking notice period (users without system access)

Username: Personal email
Password: Password you set upon receiving the Okta activation email

To successfully sign on while on leave, your personal email address must be captured in Workday in order to receive the Okta activation email. If you did not update your personal email before going on leave, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1 to ensure it’s on file.
  • Workday

To sign on to Workday, visit the Teamworks Home Authentication page and access the Workday link for former employees.

Former employees are not required to authenticate through HYPR.

Displaced employees in the severance eligibility period

Username: Wells Fargo Employee ID number (no leading zeros)
Password: Password sent to your personal email address

Former employees will be able to access Workday for 18 months post termination to view payslips and W2s for January 2022 and beyond. For assistance with your payslips or W2s, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

If you need to reset your Workday password:

  1. Go to the Workday login page.
  2. Select the Forgot Password? link.

Enter your username and the personal email address on file in Workday at the time of termination. You will receive an email with reset instructions.
Former Employee

Username: Wells Fargo Employee ID number (no leading zeros)
Password: Password sent to your personal email address.

Former employees will be able to access Workday for 18 months post termination to view payslips and W2s for January 2022 and beyond. For assistance with your payslips or W2s, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

If you need to reset your Workday password:

  1. Go to the Workday login page.
  2. Select the Forgot Password? link.
  3. Enter your username and the personal email address on file in Workday at the time of termination. You will receive an email with reset instructions.

 

  • Concur Expense
  • Concur Travel

To sign on to these tools, active employees and subsidiary groups must first authenticate through Okta. For instructions, see Okta Authentication FAQs.

 Active Employee (Users with an active directory and system access)

Username: Wells Fargo Email
Password: AD-ENT/LAN password
Norwest Venture Partners and Norwest Equity Partners

Username: Wells Fargo Email*
Password: AD-ENT/LAN password

*If you don’t have a Wells Fargo email address, use your AD-ENT/LAN ID plus @wellsfargo.com for your username (for example, if your AD-ENT/LAN ID is u123456, your username would be: u123456@wellsfargo.com).
  • Wells Fargo & Company 401(k) Plan
 Active employees:
Sign on using your AD-ENT/LAN ID and password.
  • Stock Purchase Plan
  • Long-Term Incentive Compensation Plan
  • Personalized resources, referrals, and discount services (LifeCare and LifeMart)
  • Backup Child Care (Bright Horizons)
  • Employee Financial Center (Identity Theft Protection)
  • Wells Fargo & Company Cash Balance Plan
 Follow the application login instructions.
  • Aetna
  • Anthem BCBS
  • Delta Dental
  • Express Scripts (Prescription drugs)
  • HealthEquity (flexible spending accounts, health reimbursement account)
  • Kaiser
  • Optum Bank® (health savings account)
  • Rally® (health and wellness activities)
  • UnitedHealthcare
  • Vision Service Plan
 Follow the application login instructions.
  • Alight

Active employees: Sign on using your Wells Fargo email address as your username and your AD-ENT/LAN ID password (if you use Okta for multi-factor authentication) or your 6-digit PIN (if you use HYPR for multi-factor authentication).

Refer to the Support for using Alight for dependent verification section for more information.

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Okta Authentication FAQs

Question Answer
What is Okta?

Okta is a new authentication tool that allows you to securely sign on to your HR Online tools from outside the Wells Fargo network.

Why do I have to use Okta to access HR Online tools?

To protect sensitive information outside the Wells Fargo network, an additional level of security — known as multifactor authentication (MFA) — is necessary to sign on to certain tools.

How do I get HYPR?

Download and install the HYPR mobile app to your personal device from your app store:

  • iOS (iPhone, iPad): Apple App Store 
  • Android: Google Play Store
How do I set up HYPR Authentication?

For detailed setup instructions, see the HYPR User Guide (PDF).

If you still need help setting up HYPR, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

What is my Okta username?

Your Okta username is your Wells Fargo email address. If you are on a Leave of Absence or Pre-hire, it is your personal email you have on file in Workday.

Note: For Norwest Venture Partners and Norwest Equity Partners, your username is your Wells Fargo email* and your password is your AD-ENT/LAN password.

*If you don’t have a Wells Fargo email address, use your AD-ENT/LAN ID plus @wellsfargo.com for your username (for example, if your AD-ENT/LAN ID is u123456, your username would be: u123456@wellsfargo.com).

I’ve already enrolled in Okta but I’m receiving an error message when I try to sign in — what do I do?

Make sure you are using your Wells Fargo email address and your AD-ENT/LAN password, or if you are on a Leave of Absence or Pre-hire this would be the password you created when you received your Okta Activation email.

If you still can’t authenticate, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.
I’ve been locked out trying to sign in through Okta — what do I do?

If you entered an incorrect password three times and you’re locked out, wait 30 minutes and try again. You can also reset your password by clicking Forgot Password.

If you’re still unable to sign in, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

If I’ve been displaced and am on nonworking notice, how do I sign on to Workday using Okta authentication?

Upon the start of your non-working notice period, you will use Okta Authentication to gain secure access to Workday. You will receive an Okta account activation email sent to your personal address captured in Workday. The purpose of this email is to set the password for your Okta authentication account. You need to set the Okta password within 7 days of receiving the email. Follow the instructions in the Okta activation email to set your password. After your password is set, access Teamworks at Home (teamworks.wellsfargo.com) to sign on to Workday.

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Browser support

Wells Fargo applications and tools are most compatible with Internet Explorer 11.

Other browsers — such as Firefox, Google Chrome, Safari, Microsoft Edge or earlier versions of Internet Explorer — might allow access to portions of Teamworks at Home but might not provide an optimal experience.

Supported browsers/versions for PeopleSoft applications:

Compatible Browsers Workday HR Tools (Legacy)
Firefox Latest Release
Mobile: Not supported		 2 Releases (38, 42)
Mobile: Not supported
Google Chrome Latest Release
Mobile: Latest release		 1 Release (43)
Mobile: Google Chrome (for Android) 
2 Releases (5, 6)
Internet Explorer Latest version supported until September 9, 2022 (2022 Release 2). Compatibility Mode, Enterprise Mode or Embedded Mode not supported.
Mobile: Not supported		 1 Release (11)
Mobile: Not supported
Microsoft Edge Latest Release Running Edge in IE Mode is not supported. Edge Legacy is not supported.
Mobile: Not supported		 1 Release (25.10586)
Mobile: Not supported
Safari for OS X Latest Release supported on macOS. Safari for Windows is not supported.
Mobile: Latest release		 2 Releases (8, 9)
Mobile: Safari iOS (iPhone/iPad)
1. Release (8.0.2)
Opera Latest Release
Mobile: Not supported		 Not supported
Mobile: Not supported

You can resolve many common browser problems (such as general errors or 404 error pages) by:

  1. Disabling pop-up blockers.
  2. Removing Teamworks at Home from your Favorites or bookmarks.
  3. Clearing your internet browser cookies, history, and cache — see below for instructions.
  4. Accessing the site and tools through the About Wells Fargo section of wellsfargo.com or directly at teamworks.wellsfargo.com.

Clearing internet browser cookies, history, and cache

Close all browser sessions and open a new browser before completing the steps outlined below. Once you’ve completed the steps below, close your browser again and start a new session before attempting to sign back on to Teamworks at Home applications.

Browser Steps to clear cache
Internet Explorer versions
11
9.X
8.x
  1. Select Tools, then Internet Options.
  2. Under Browsing history, select Delete.
  3. Uncheck the following: Preserve Favorites website data.
  4. Check the following: Temporary Internet Files, Cookies, and History.
  5. Select Delete.
  6. Click OK to close the Internet Options dialog box.
Internet Explorer 7.x
  1. Select Tools, then Delete Browsing History.
  2. Click Delete files.
  3. Click Delete cookies.
  4. Click Delete history.
  5. Click Close to close the Delete Browsing History dialog box.
Internet Explorer 6.x
  1. Select Tools, then Internet Options.
  2. On the General tab, click Delete Cookies in the Temporary Internet Files section of the Internet Properties dialog box. Select Delete Files. Click Yes.
  3. Select Delete Cookies. Click Yes.
  4. Select Delete History. Click Yes.
  5. Click Close to close the Delete Browsing History dialog box.
  6. Click OK to close the Internet Options dialog box.
Google Chrome
  1. Click the Chrome menu icon on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog box that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.
Safari
  1. Select History.
  2. Select Clear History.
  3. Click Clear to close the dialog box.
Firefox
  1. Select Tools, then Clear Recent History.
  2. For the Time range to clear section, select Everything.
  3. Click the dropdown menu under Details and check Cache.
  4. Click Clear Now.
Opera
  1. Click the Opera or Menu button.
  2. Select Settings and chose Data and Security.
  3. Below Privacy find and select the Delete Browser Data button.
  4. In the new window select Since Installation.
  5. Activate the checkbox next to Images and Files in Cache.
  6. Confirm your settings using the Delete Browser Data button.

Because of the unique configurations of home computers and the risks associated with non-Wells Fargo equipment, Wells Fargo can only provide password assistance or similar troubleshooting for Wells-Fargo issued equipment.

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Additional support for using Workday and the Now Mobile App

Workday enables employees and managers to accomplish HR activities efficiently and easily. Access the guides below for support using Workday and downloading the mobile app.

Active employees and managers can use the Now Mobile App to access a wide array of HR information, request forms, and even live chat. This app offers users many of the same resources that can be accessed on the HR Services & Support and MyIT sites when inside the Wells Fargo network. See the Now Mobile App User Guide and FAQs (PDF) for information about downloading and using the app.

Workday support
Access the guides below for support using Workday.

Workday Mobile App support

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Support for using Alight for dependent verification

If you are an active employee: You will use the Alight website to complete dependent verification. You can access the application through Teamworks at Home to upload documents, as needed. You must first authenticate through HYPR or SecurID. 

When you have authenticated, log on to the Alight website using your Wells Fargo email address as your username and your AD-ENT/LAN password (if you use Okta) or your 6-digit PIN (if you use HYPR).

Important: If you have questions, contact Alight at 1-833-762-0482 Monday through Friday from 8:00 a.m. – 11:00 p.m. Central Time.

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Published May 25, 2023