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Career & Development

Behaviors for Adaptability
Supporting the Service Success Profile
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Entry/Mid-Level
  Outstanding Behaviors
 
  • Moves comfortably from one project or process to the next.
  • Starts fresh with each interaction, without carrying forward emotional reactions from one situation to the next.
  • Adjusts own personal style of working and communicating to accommodate the preferences of others.
  • Maintains a positive, professional demeanor when dealing with stressful situations and difficult people.
  • Modifies own behavior in response to feedback.

  Marginal Behaviors
 
  • Allows negative feelings to carry over from one situation to the next.
  • Makes little effort to adjust own personal style when working with others.
  • Loses professional demeanor in difficult or stressful situations.
  • Is resistant to critical feedback.


Mid/Senior Level
  Outstanding Behaviors
 
  • Actively promotes change initiatives.
  • Starts fresh with each interaction without carrying forward emotional reactions from one situation to the next.
  • Adjusts own style of working and communicating to accommodate the preferences of others.
  • Effectively manages multiple tasks and issues, concurrently.
  • Maintains a positive, professional demeanor when dealing with stressful situations and difficult people.
  • Asks others for frank, constructive feedback, to help improve own effectiveness.
  • Modifies own behavior in response to feedback.

  Marginal Behaviors
 
  • Is resistant to change initiatives.
  • Allows negative feelings to carry over from one situation to the next.
  • Makes little effort to adjust own personal style when working with others.
  • Has difficulty managing multiple tasks and issues concurrently.
  • Loses professional demeanor in difficult or stressful situations.
  • Is resistant to critical feedback.

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