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Career & Development

Behaviors for Knows the Process
Supporting the Service Success Profile
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Entry/Mid-Level
  Outstanding Behaviors
 
  • Demonstrates knowledge of Wells Fargo's products, services and processes inside of own area of expertise.
  • Demonstrates an in-depth understanding of the computer systems and processes needed to perform work in own area.
  • Easily learns new and changed processes.
  • Knows when to seek help and from whom.


  Marginal Behaviors
 
  • Demonstrates inadequate knowledge of Wells Fargo's products, services and computer systems to perform the job.
  • Is reluctant to learn new and changed processes.
  • Is reluctant to ask for help, when appropriate.
Mid/Senior Level
  Outstanding Behaviors
 
  • Keeps up to date on technology in own area of expertise.
  • Generates ideas on how technology can be leveraged to impact business results.
  • Has a strong working knowledge of how to get things done in the organization.
  • Demonstrates understanding of how systems and processes in own area interface with systems and processes elsewhere in the organization.
  • Demonstrates in-depth knowledge of Wells Fargo's products, services and processes inside of own area of expertise.
  • Demonstrates broad knowledge of the products and services offered by the competition.

  Marginal Behaviors
 
  • Does not keep up-to-date on technology relevant to own job function.
  • Does not understand the formal and informal processes for getting things done in the organization.
  • Demonstrates incomplete knowledge of Wells Fargo's products, services, and processes inside of own area of expertise.
  • Has little knowledge of the products and services offered by the competition.


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