| Entry/Mid-Level |
| |
Outstanding
Behaviors |
| |
- Notices and responds effectively to interpersonal cues while
interacting with others.
- Consistently creates a positive customer experience through
own interactions. [Use Consistently only in profile -- not in
survey]
- Takes a personal interest in team members and customers by asking
about their concerns and interests.
- Develops and maintains good working relationships across the
organization, to create a network for the customer.
- Makes others feel comfortable by responding in ways that convey
interest in what they have to say.
|
| |
Marginal
Behaviors |
| |
- Does not notice behaviors that indicate how others are feeling.
- Makes little effort to maintain good working relationships with
others across the organization.
- Does not attempt to create a positive customer experience.
- Is unaware of the impact of own behaviors and attitude on others.
|
| Mid/Senior
Level |
| |
Outstanding
Behaviors |
| |
- Seeks ideas from customers and team members in order to build
understanding and collaboration.
- Demonstrates interest in other people and their goals, projects
and concerns.
- Maintains positive working relationships with customers, even
through challenging situations.
- Shows sensitivity to the concerns and challenges faced by others.
- Recognizes team members across the organization for their efforts,
knowledge and results.
- Develops and maintains good working relationships across the
organization, to create a network for the customer.
|
| |
Marginal
Behaviors |
| |
- Promotes own ideas without seeking and listening to the ideas
of others.
- Shows little interest in other people and their concerns.
- Has difficulty building and maintaining positive working relationships.
- Demonstrates a lack of sensitivity to others' concerns.
|
