Wells Fargo’s business encompass a very broad range of products and services and draw upon a diverse array of skills and expertise. This section provides general information about the many specific businesses that comprise Wells Fargo.

Corporate Services
Corporate Properties

CUSTOMER SERVICE, SALES, AND OPERATIONS
Wells Fargo Phone Bank
Operations

DIVERSIFIED PRODUCTS GROUP
Card Services
Education and Auto Finance
Small Business Banking

HOME & CONSUMER FINANCE GROUP
Wells Fargo Home Mortgage, Inc.
Wells Fargo Consumer Credit Group
Wells Fargo Financial
Wells Fargo Corporate Trust Services

INTERNET SERVICES GROUP
PRIVATE CLIENT SERVICES

RETAIL BANKING
Community Banking
Consumer Deposits Group
Diversified Growth Segments

TECHNOLOGY INFOMRATION GROUP

WHOLESALE BANKING
Credit Administration
Wells Fargo Insurance, Inc.

Corporate Services
Corporate Services team members have the opportunity to work on programs and strategies that support many businesses of Wells Fargo. This offers a unique opportunity to acquire a broad understanding of our diverse range of businesses and emerging technologies, as well as the chance to develop strong relationships across the company. Our Corporate Services professionals work in varied fields including legal, audit, finance, compliance, human resources, marketing, communications, investigations and security.

Corporate Properties
This group provides real estate management services for Wells Fargo-owned and leased properties – including acquisition, disposition and leasing of facilities; physical maintenance of the facilities; and execution of projects for modeling and construction of new facilities.

CUSTOMER SERVICE, SALES & OPERATIONS
Customer Service, Sales & Operations is dedicated to providing an exceptional service and sales experience by exceeding customers’ expectations at every single contact.

Wells Fargo Phone Bank
The Phone Bank is one of the company’s largest banking channel alternatives, supporting the financial needs of consumer, high-value and investment customers. Our person-to-person customer service, available 24-hours a day, is an innovation pioneered by Wells Fargo. Customers can bank when, where and how they choose, with requests such as transferring funds and stopping payments available by phone through automated technology.

Operations
Wells Fargo’s Operations teams fulfill the company’s commitments through efficiencies in processing customer statements, opening new accounts, safeguarding customer accounts, maintaining one of the industry’s largest networks of ATMs, and more.

DIVERSIFIED PRODUCTS GROUP (DPG)
DPG encompasses a broad range of Wells Fargo products and services, including Card Services, Education and Auto Finance and Small Business Banking, among others.

Card Services
Wells Fargo Card Services is a leader in the payments industry. Our business units – including consumer credit card, pre-paid card, consumer and business ATM/debit cards, and global remittance services – work together to capture all of our customers’ payments needs. These units manage over 6.3 million credit card holders; 15.4 million debit card holders (making Wells Fargo the number 2 issuer of debit cards in the United States); 2.9 million ATM card holders; and the transfer of more than $56 million to customers’ relatives in Mexico, India and the Philippines. Card Services is also focused on new product development, including the new Smart Spender Plan, which creates greater value for our customers.

Education and Auto Finance
Wells Fargo Education Financial Services (EFS) is a leading provider of educational credit in the United States. We lend over $3.5 billion per year to students and families to fund higher education and currently manage almost $12 billion in outstanding student loans. In addition, Wells Fargo originates and services its loans; thus, our borrowers have the assurance that their loans will not be sold to another entity.

The Auto Finance Group is supported by approximately 1,500 team members and offers national automobile loan and lease services through more than 10,000 dealers over the Internet. It is a sales and service operation with sophisticated back-office systems and financial applications and is ranked number 3 nationally, with more than $15 billion in assets. Wholesale and sales business includes indirect retail auto lending, dealer floor plan and real estate financing, and dealer non-credit services. Operations centers are located in Santa Ana and Walnut Creek, CA; Tempe, AZ; Minneapolis/St. Paul, MN; Boise, ID; Salt Lake City, UT; and Victoria, TX. The Servicing and Loss Prevention Group services and collects on all indirect auto leases and loans.

Small Business Banking
Wells Fargo has been helping small business owners succeed financially for more than 150 years with a wide array of products and services. Our bankers establish relationships with small business customers and identify solutions to help them manage their businesses – when, where, and how they choose. Whether the need be for a deposit account, business loan, business credit card, line of credit, payroll service, insurance, merchant card service, or retirement planning, Wells Fargo provides advice and solutions to meet the needs of small business customers.

Wells Fargo provides financial services to more than one million businesses with annual sales up to $20 million in all 50 states, Puerto Rico and Canada. Since 1995, Wells Fargo has been a leading small business lender to Diverse Growth Segment Businesses with over $24 billion in loans to women-owned and minority-owned businesses.

HOME & CONSUMER FINANCE GROUP (HCFG)
HCFG encompasses four industry-leading organizations: Wells Fargo Home Mortgage, Wells Fargo Consumer Credit Group, Wells Fargo Financial, and Wells Fargo Corporate Group Services.

Wells Fargo Home Mortgage, Inc.
Headquartered in Des Moines, IA, Wells Fargo Home Mortgage, Inc. is a leading originator and servicer of residential mortgages, providing funding for approximately one of every eight homes financed annually in the United States.

Wells Fargo Consumer Credit Group
The Consumer Credit Group is America’s leading provider of home equity credit, offering home equity financing to one in every 11 home equity borrowers. It is the number one home equity Internet lender, and the number one personal lines and loans provider within the Wells Fargo banking states.

Wells Fargo Financial
Headquartered in Des Moines, IA, Wells Fargo Financial provides home equity and installment lending, automobile financing and credit cards to consumers through stores in 47 states, all 10 provinces of Canada, the Caribbean and the Pacific Islands. Wells Fargo Financial also provides products to businesses, including retail sales financing, private label credit cards and leasing to businesses, the medical community and rural commercial businesses and producers. With a more than 100-year history, Wells Fargo Financial has evolved into a fast-paced, innovative organization with a strong commitment to developing leadership and promotion opportunities for team members.

Wells Fargo Corporate Trust Services
Based in Minneapolis, MN, Corporate Trust Services is a leading provider of fiduciary and agency products to public and private corporations, government entities and the banking securities industries. It was honored as the “Number 1 Trustee of North America” for 2000-2001 by the International Secularization Report’s annual survey.

INTERNET SERVICES GROUP
Since its launch in 1989 (three years before its competition), Wells Fargo’s online banking service now serves more than three million Internet customers, and the number of Internet customers keeps growing. Wells Fargo’s online banking, through wellsfargo.com, offers one of the most innovative e-banking and e-commerce services, capabilities and alliances.

PRIVATE CLIENT SERVICES (PCS)
PCS provides a full line of wealth-management services for high-net-worth and affluent clients, delivered by a team of experienced financial professionals. Clients benefit from comprehensive financial management, in one integrated program of customized services, designed to meet the complex financial needs of individuals and families. PCS serves almost one million individuals, families and corporations and oversees more than $122 billion in assets, of which $48 billion is actively managed for high-net-worth investors (as of December, 2002). The four primary business lines are:

• Investment Management. Has more than 250 high-net-worth portfolio managers in 23 states.
• Trust and Estate Services. Includes wealth management and estate planning, investment consulting, trust administration, estate settlement services, real estate and specialty asset management, philanthropic planning, elder care services, and legacy and special-needs trusts.
• Private Banking. Administers more than $11 billion in loan commitments, with $7 billion in loans outstanding. Offers differentiated depository products and services.
• Brokerage Services. Provided through Wells Fargo Investments, LLC – individual stocks, bonds, mutual funds and annuities.

RETAIL BANKING
Wells Fargo’s Retail Banking includes Community Banking, the Consumer Deposit Group, and Diversified Growth Segments.

Community Banking
Wells Fargo has earned a reputation as a bank that "goes the extra mile" to ensure exceptional customer service and earn 100 percent of the customer's business. Our retail team members play the pivotal role in maintaining this enviable reputation. In each of our regional banking areas, from Alaska to Texas and Minnesota to Arizona, we offer the full range of financial products with all the support services for which Wells Fargo is famous.

Consumer Deposit Group
Supporting our front-line team members, our Consumer Deposits Group provides core checking and savings products for our five customer segments: Investors, Homeowners, Retirees, Renters and Students. Our goal is to acquire and retain customers and grow profits, while preserving economies of scale, in a competitive environment driven by customer service, innovation and technology. Team members in our Deposit Risk Operations function develop risk models for consumer and small-business products, and partner with retail stores and operations to manage and reduce risk by providing centralized loss prevention and processing support.

Diversified Growth Segments
The Diverse Growth Segments Group identifies and implements marketing initiatives to address specific needs of the fast-growing diverse customer segments, including African Americans, Asian Americans and Latinos. Our vision is to grow revenues and make Wells Fargo the "most admired" financial institution among each of the fast-growing segments

TECHNOLOGY INFORMATION GROUP
This group provides the infrastructure foundation for customers and internal business partners. This includes the Enterprise Availability Coordination Office, Enterprise Architecture, Enterprise Hosting Services, Connectivity Services, Enterprise Business Services & Information Management, as well as Applications Development teams that support Home & Consumer Finance, Retail and Wholesale, and Corporate & Investment Systems Technology. The group’s team members are continuously recognized for their contributions, ensuring the delivery and fulfillment of a technology infrastructure that guarantees any product or service can be delivered as committed. Technology Group team members are responsible for: the technology foundation of Wells Fargo; application development; hardware and connectivity; and maintaining an up-to-date and safe technology environment.

WHOLESALE BANKING
Wholesale Banking serves middle-market and large corporate business customers with a comprehensive selection of products and services including traditional lending, treasury management, asset-based lending, access to capital markets, international trade, real estate and institutional investments. Wholesale Banking business groups include Acordia, Capital Markets Group, Commercial Banking, Commercial Mortgage Originations, Corporate Financial Products, Correspondent Banking, Eastdil Reality (an international real estate finance firm), The Foothill Group & Wells Fargo Business Credit (asset-based lending), Institutional Investment Services, the International Group, Loan Syndication, Real Estate Lending Services, Real Estate Merchant Banking, Shareholder Services, Treasury Management, Wells Fargo Equipment Finance and Wells Fargo Securities.

Credit Administration
The Credit Administration area provides Wells Fargo businesses with guidance and structure in several ways: we establish credit policy and oversee community banking administration and the consumer loan portfolio; we guide development of high-level portfolio MIS and analysis for businesses, along with automated decision support tools; we provide residential and commercial real estate appraisals, environmental reports and cost estimating as well as construction inspection services; and we review all loan portfolios for adherence to corporate policy, underwriting standards and banking regulations.

Wells Fargo Insurance, Inc.
This subsidiary of Wells Fargo & Company is the nation’s fifth-largest insurance brokerage and the largest bank-holding-company-owned insurance brokerage in the country, with $630 million in revenue and 176 agencies in 36 states. The independent, full-service provider has over 70 years of experience and offers products and services from the country’s leading insurance companies.