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FAQs
Q: Can I apply for more than one job using a single application?Click here to show/hide answer
A:

Yes. From the job search results or your job cart, select as many jobs as you'd like, then click Apply for Jobs.

Q: I have a draft application, but I don't want to apply for those jobs anymore. How do I delete the draft application?Click here to show/hide answer
A:

From the My Applications page:

  1. Click Edit Draft Application.
  2. Delete each job on the application by clicking its trash can icon.
  3. Complete the few required fields on each screen (marked with an asterisk) and click Continue.
  4. On the last page (Review Application), click Submit and Apply for Jobs.

Any updates you've made in the Application Profile section will be submitted as changes to your profile, but since you have removed the jobs, the application won't be sent to the hiring teams. The draft links will disappear.

Q: I used a common job title in the keyword search but didn't find the jobs I expected. How can I find them?Click here to show/hide answer
A:

Our job titles sometimes contain abbreviations or acronyms. Some commonly used titles include Personal Banker, Phone Banker, Cust Sales & Svc Rep – Retail, Mortgage Cons-Subprime, Business Banking Spec, and On-Line CSR. You may want to search again using a job family selection instead, such as Customer Service, or keywords that are likely to be in the job description.

Q: If I include my resume with my profile and/or application, do I need to enter my work history, education, and other information in the fields?Click here to show/hide answer
A:

No. You may either attach a resume or enter information in the fields, or do both. The exception is Licenses and Certificates – if you have any of the licenses or certificates shown in the dropdown list, please select them within the application or profile. If one of these is required for a job, the system checks only what you enter here.

Q: If I sign up for job agent email notifications, will I receive the same job more than once?Click here to show/hide answer
A:

No. You will only receive new job postings with each notification.

Q: If I submit my profile and a job matching my skills opens up, can I expect to hear from the recruiter?Click here to show/hide answer
A:

If your profile is searchable, a recruiter can discover your profile when searching the job seeker database for matches to the job qualifications. However, recruiters use a variety of methods to fill jobs. It's best to apply for the jobs that interest you, rather than relying on recruiters to contact you.

Q: My profile is searchable, and I've submitted several applications and resumes. If someone finds me in a search, what does she see?Click here to show/hide answer
A:

All versions of your applications, profiles, and resumes are searchable, but only one is returned in search results — the most recent version that best matches the search terms the recruiter enters. Unless a recruiter is part of the hiring team for a job you applied for, the recruiter won't see which jobs you applied for or your performance ratings. Only the Application Profile section is visible.

Q: The link to update my profile is gone. Where did it go?Click here to show/hide answer
A:

The Update Your Profile link does not display on the Job Search Home page if you have draft applications. When all your drafts are completed, you'll see the Update Your Profile link again.

Q: The system timed out on me while I was applying. Did I lose all my work?Click here to show/hide answer
A:

Any work you entered before clicking Save as Draft or Continue is saved. Work you entered after that is lost. If you don't see the application listed on the My Applications page as a draft application, you'll have to select the jobs again and click Apply for Jobs. The Application Profile section will display anything that was saved. To avoid system timeouts, click Save as Draft or Continue at least once every 20 minutes.

Q: What is the difference between an application and a profile?Click here to show/hide answer
A:

An application is a version of your profile that is linked to jobs. Once you submit an application, you can't change it -- it is stored as a separate version of your profile. A profile contains the same information, without any links to jobs. For more information on how these interact, see the View My Applications page of this help center.