Eligibility |
All regular and part-time employees who commute to and from work are eligible to use this benefit. Interns and flexible employees are eligible for the Commuter Benefit Program if you’re traveling to or from work and have earnings for the two pay periods before the benefit month. If you don’t have earnings in the prior two pay periods, you generally aren’t eligible for the Commuter Benefit Program. When this happens, HealthEquity will cancel your participation as well as elections on file. However, this might not happen in time to stop your intended next payroll deduction. So, if you have an upcoming schedule change in which you will not have earnings paid, cancel your participation with HealthEquity before the deadline. Once your earnings restart, you’ll need to re-enroll by the deadline below. |
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Ways the program saves you money and time |
Because your monthly commuting expenses are deducted from your pay on a before-tax basis, up to the IRS limit, you pay less in taxes. Monthly before-tax deductions are allowed up to the IRS limit and subject at any time to changes by the IRS. The 2024 IRS limit is:
However, you can order products that total more than the IRS before-tax limit and pay with after-tax payroll deductions. State tax limits may differ from federal tax limits. For tax-related questions, please contact your tax consultant. Note: Expenses from mileage, tolls, fuel, carpooling, and business travel are not eligible for the Commuter Benefit Program. You can conveniently order commute-related passes online and have them mailed directly to your home, which means no more standing in line to purchase fare cards, or you can elect to have HealthEquity pay your parking vendor directly. Other options are detailed in the your order options section. There are no fees for you to use the program. |
More about the program |
You can sign up, make changes, or cancel your participation on a month-to-month basis, subject to the specified date requirements detailed in the when to enroll section. Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs. Wells Fargo is committed to preserving the environment and reducing its carbon footprint. When you take public transportation or a vanpool, you are contributing to these efforts. Together, we can save money and the environment at the same time.
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How costs are deducted from your pay |
The amount you elect for these services will be deducted from your pay before taxes, up to the IRS limit. Any amount over that limit will be deducted after taxes. Deductions will be taken out of your first pay each month for the current month’s benefit. For example, deductions taken out of your first pay in March are for your March benefit. Any missed payroll deductions will be collected from your next available pay, whether in the current or subsequent year. |
From home for the first time |
Visit HealthEquity. Under First-Time User, select Register and follow the instructions. Note: The ID Code field on the Identify Yourself page (step 1) requires the last four digits of your Social Security number. |
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From home subsequently | Go to HealthEquity and enter your username and password. You will be required to update your password every 60 days. If you get locked out of your account, call HealthEquity at 1-877-924-3967, 24 hours a day, 7 days a week, excluding some holidays. |
The deadlines for enrolling, changing, or canceling your Commuter Benefit Program participation are listed below.
Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available pay, whether in the current or subsequent years.
By the 10th of the month* | Your benefit will be effective for the next month. For example, if you enroll on March 10, your benefit will be effective for April. |
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After the 10th of the month* | Your benefit will be effective for the month after next. For example, if you enroll on March 11, your benefit will be effective for May. |
*Note the different deadline below for the New York’s Long Island Rail Road or Metro-North Railroad.
By the 4th of the month | Your benefit will be effective for the next month. For example, if you enroll on March 4, your benefit will be effective for April. |
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After the 4th of the month | Your benefit will be effective for the month after next. For example, if you enroll on March 5, your benefit will be effective for May. |
If you do not receive your ordered pass or HealthEquity VISA Card by the first day of the month, contact HealthEquity at 1-877-924-3967 for assistance.
You can skip a month or more if you're not going to be incurring parking or public transportation expenses to get to and from work in any given month. Just cancel your monthly order by the specified deadline, then re-enroll by the deadlines listed above when you need to.
If you move, update your address on the Personal Information page on Teamworks by end of day on Tuesday. Address changes are transmitted from Wells Fargo to HealthEquity on Tuesday nights and uploaded by HealthEquity on Wednesdays. Addresses that are incorrect as of the order deadline may result in a lost pass or card, which will not be replaced or refunded by HealthEquity or Wells Fargo.
Some transit and parking vendors may have additional or specific payment rules and requirements (for example, maximum dollar limit for cards or passes, or vendor overpayments). Visit your transit or parking vendor's website or contact them directly to learn about any additional or specific payment rules and requirements that may exist. If your transit or parking vendor rejects and returns your funds to HealthEquity:
Depending on how you get to work, you have several options for ordering.
Options | Actions to take |
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Order your pass or fare online |
Have your pass or fare card mailed to your home address. To place an order for a pass or fare:
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Pay your mass transit or vanpool provider with a HealthEquity VISA Card |
You may use a HealthEquity VISA Card to directly pay for your eligible transit or vanpool expenses. This stored-value card works like a credit card at transit operators that accept them. To order a HealthEquity VISA Card:
The HealthEquity VISA Card will be mailed to the address displayed on the Confirm Contact Information screen before the first of the benefit month. The mailing address listed is the mailing address on file at Wells Fargo. If you need to correct your mailing address, access Workday or contact Employee Care at 1-877-HRWELLS (1-877-479-3557), option 2. Transit funds are automatically loaded on the 20th of the month before each benefit month so that you can use your benefits whenever you need them. Any remaining funds are automatically rolled over for use in the next benefit month. If your transit needs to be changed, you can call HealthEquity at 1-877-924-3967 and ask to move the balance from your HealthEquity VISA Card as a credit back to your Commuter Benefit account. The credit applied to your Commuter Benefit account will be used to offset your Wells Fargo payroll deduction for future commuter orders. Refunds and payroll adjustments are not allowed. If you leave Wells Fargo, the funds will be available on your card 90 days after you terminate. Upon the 91st day, your before-tax funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations, and any after-tax funds will be returned to you. |
Get reimbursed for payments you paid directly to your transit provider that ONLY accepts cash AND does not offer passes or tickets |
Pay your transit provider up front and later submit a claim for reimbursement. How to enroll in Pay Me Back:
How to submit a Pay Me Back claim for reimbursement:
Note: If you are enrolled in a flexible spending account (FSA) or Health Reimbursement Account (HRA), your reimbursement will be deposited automatically to the same bank account to which your Wells Fargo pay is deposited. Otherwise, a check will be mailed to your home address. The address displayed on the Confirm Contact Information screen is the mailing address on file at Wells Fargo and will be used for reimbursements by check. If you need to correct your mailing address, access Workday or contact Employee Care at 1-877-HRWELLS (1-877-479-3557), option 2. If you are not enrolled in an FSA and do not want to receive a check, you may want to consider one of the other two payment options (Pay My Provider or HealthEquity VISA Card). |
Options | Actions to take |
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Elect to have your parking vendor paid directly |
Have HealthEquity pay your parking vendor directly. You'll need to have your monthly parking invoice available for reference. To set up payment to your vendor:
Note: Your parking vendor will receive payment prior to the first of the benefit month. |
Get reimbursed for payments you paid directly to your parking vendor |
Pay your parking vendor up front and later submit a claim for reimbursement. How to enroll in Pay Me Back:
The amount you enter will be deducted from your pay before taxes, up to the IRS plan limit. Do not enter amounts that are over the IRS limit, as there is no benefit to this. How to submit a Pay Me Back claim for reimbursement:
Note: If you are enrolled in a flexible spending account (FSA) or a Health Reimbursement Account (HSA), your reimbursement will be deposited automatically to the same bank account to which your Wells Fargo pay is deposited. Otherwise, a check will be mailed to your home address. The address displayed on the Confirm Contact Information screen is the mailing address on file at Wells Fargo and will be used for reimbursements by check. If you need to correct your mailing address, access Workday or contact Employee Care at 1-877-HRWELLS (1-877-479-3557), option 2. If you are not enrolled in an FSA and do not want to receive a check, you may want to consider one of the other two parking payment options (Pay My Provider or HealthEquity VISA Card). |
Pay your parking vendor with a HealthEquity VISA Card |
You may use a HealthEquity VISA Card to directly pay for your eligible parking expenses. This stored-value card works like a credit card at parking operators that accept them. To order a HealthEquity VISA Card:
The HealthEquity VISA Card will be mailed to the address displayed on the Confirm Contact Information screen before the first of the benefit month. The mailing address listed is the mailing address on file at Wells Fargo. If you need to correct your mailing address, access Workday or contact Employee Care at 1-877-HRWELLS (1-877-479-3557), option 2. Parking funds are automatically loaded the last day of the month before each benefit month so you can use your benefits whenever you need them. The HealthEquity VISA Card for parking can hold a greater before-tax balance than the IRS limit, but you can only spend up to the before-tax IRS limit per month. This means if you have more before-tax balance on your card than the IRS limit, it will decline once you reach the limit. You can still use the card over the before-tax limit if you have an available balance that consists of after-tax funds. The breakdown of the available balance can be located under your commuter card activity. If your parking needs change, you can call HealthEquity at 1-877-924-3967 and ask to move the balance from your HealthEquity VISA Card as a credit back to your Commuter Benefit account. The credit applied to your Commuter Benefit account will be used to offset your Wells Fargo payroll deduction for future commuter orders. Refunds and payroll adjustments are not allowed. |
You are eligible for the Commuter Benefit Program only if you are traveling to or from work.
If you are on a leave of absence, you are generally not traveling to or from work and therefore not eligible for the Commuter Benefit Program unless you are on a leave with a reduced work schedule or a Critical Caregiving Leave. When this happens, the eligibility file will notify HealthEquity to cancel your participation as well as any elections on file. However, this might not happen in time to stop your intended next payroll deduction. Therefore, if you know of your schedule change in which you will not have any earnings paid, you should cancel your participation with HealthEquity by the deadline. To stop your payroll deductions, cancel your participation with HealthEquity by the deadline specified in the When to enroll, make changes, or cancel participation section.
When you return from your leave of absence, you will need to re-enroll by the deadline specified in the When to enroll, make changes, or cancel participation section if you want to participate in the Commuter Benefit Program.
Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available pay, whether in the current or subsequent years.
Cancellation deadlines are detailed in the When to enroll, make changes, or cancel participation section above.
If you leave Wells Fargo and have a balance on your HealthEquity VISA Card for Transit or Vanpool | The funds will be available on your HealthEquity VISA Card for Transit or Vanpool 90 days after you terminate. On the 91st day, any unused funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations. |
If you leave Wells Fargo and have a balance on your HealthEquity VISA Card for parking | The HealthEquity VISA Card for parking will be deactivated on your termination date and any unused funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations. |
If you leave Wells Fargo and have incurred expenses that you have not yet submitted for reimbursement | You may continue to submit receipts for eligible expenses that were incurred before your last date of employment until your available account balance is zero or within six months of when the expenses were incurred — whichever occurs first. Any remaining balance after that time will be forfeited. |
Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs. In addition, any missed payroll deductions will be collected from your next available pay whether in the current or subsequent years.
Call HealthEquity member services at 1-877-924-3967 if you have a lost, stolen, or damaged pass that needs to be replaced.
Replacement Metropass requests for Minnesota Metropass participants
If you have a lost, stolen, or damaged card, or if you need to change your name on your card, you will need to call HealthEquity member services at 1-877-924-3967 to request a replacement Minnesota Metropass.
If you have questions related to local or regional air quality/trip reduction (commute) laws and ordinances, email commute@wellsfargo.com. If you have questions related to the HealthEquity Commuter benefit, call 1-877-924-3967.
The information presented on this site does not provide the official plan provisions of the employee benefit plans sponsored by Wells Fargo & Company. In the case of a conflict or discrepancy between the statements and information provided here and the official plan documents, the official plan documents will govern.
Published January 23, 2024