Commuter Benefit Program

Special announcement: HealthEquity acquired WageWorks in 2019. The name officially changed to HealthEquity on January 1, 2021. You may still see WageWorks in URLs and Teamworks will be updated when those change. No changes are expected to your participant experience.

If you park your car at or near work or travel to or from work by train, bus, subway, ferry, or vanpool, you could reduce your taxable income on your monthly commuting costs through the Wells Fargo Commuter Benefit Program. This benefit, which is administered through HealthEquity, allows you to pay for commuting expenses using before-tax dollars up to the monthly Internal Revenue Service (IRS) plan limit.

On this page:

Program overview

Eligibility

All regular and part-time employees who commute to and from work are eligible to use this benefit.

Flexible employees* with a hire/rehire date or earnings on or after the first date in the prior two pay periods from the eligibility file date, Tuesday of each week, who commute to and from work are also eligible to use this benefit. For example, for the eligibility file dated September 15, 2020, if you have a hire/rehire date or earnings on or after August 15, 2020, and you commute to and from work, you are eligible to use this benefit.

*Flexible employees work on a flexible schedule. For example, flexible employees may work a regular schedule with standard hours of less than 17.5 hours per week; work occasional, irregular hours to fill short-term staffing needs such as paid time off, short-term leaves, or periodic work volume increases; work only certain times of the month or year; or work any number of hours on specific, short-term projects or assignments with a defined end date.

Ways the program saves you money and time

Because your monthly commuting expenses are deducted from your pay on a before-tax basis, up to the IRS limit, you pay less in taxes. Monthly before-tax deductions are allowed up to the IRS limit and subject at any time to changes by the IRS.

The 2021 IRS limit is:

  • Transit: $270
  • Parking: $270

However, you can order products that total more than the IRS before-tax limit and pay with after-tax payroll deductions. State tax limits may differ from federal tax limits. For tax-related questions, please contact your tax consultant.

Note: Expenses from mileage, tolls, fuel, carpooling, and business travel are not eligible for the Commuter Benefit Program.

You can conveniently order commute-related passes online and have them mailed directly to your home, which means no more standing in line to purchase fare cards, or elect to have HealthEquity pay your parking vendor directly. Other options are detailed in the your order options section.

There are no fees for you to use the program.

More about the program

You can sign up, make changes, or cancel your participation on a month-to-month basis, subject to the specified date requirements detailed in the when to enroll section.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs

Wells Fargo is committed to preserving the environment and reducing its carbon footprint. When you take public transportation or a vanpool, you are contributing to these efforts. Together, we can save money and the environment at the same time.

 

How costs are deducted from your pay

The amount you elect for these services will be deducted from your pay before taxes, up to the IRS limit. Any amount over that limit will be deducted after taxes. Deductions will be taken out of your first pay each month for the current month’s benefit. For example, deductions taken out of your first pay in March are for your March benefit.

Any missed payroll deductions will be collected from your next available pay, whether in the current or subsequent year.

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How to enroll

From home for the first time

Visit HealthEquity. Under First-Time User, select Register and follow the instructions.

Note: The ID Code field on the Identify Yourself page (step 1) requires the last four digits of your Social Security number.

From home subsequently Go to HealthEquity and enter your username and password. You will be required to update your password every 60 days. If you get locked out of your account, call HealthEquity at 1-877-924-3967, 24 hours a day, 7 days a week, excluding some holidays.

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When to enroll, make changes, or cancel participation

The deadlines for enrolling, changing, or canceling your Commuter Benefit Program participation are listed below.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available pay, whether in the current or subsequent year.

By the 10th of the month* Your benefit will be effective for the next month. For example, if you enroll on March 10, your benefit will be effective for April.
After the 10th of the month* Your benefit will be effective for the month after next. For example, if you enroll on March 11, your benefit will be effective for May.

*Note the different deadline below for the New York’s Long Island Rail Road or Metro-North Railroad.

By the 4th of the month Your benefit will be effective for the next month. For example, if you enroll on March 4, your benefit will be effective for April.
After the 4th of the month Your benefit will be effective for the month after next. For example, if you enroll on March 5, your benefit will be effective for May.

If you do not receive your ordered pass or HealthEquity Commuter Card by the first day of the month, contact HealthEquity at 1-877-924-3967 for assistance.

You can skip a month or more if you're not going to be incurring parking or public transportation expenses to get to and from work in any given month. Just cancel your monthly order by the specified deadline, then re-enroll by the deadlines listed above when you need to.

If you move, update your address on the Personal Information page on Teamworks by end of day on Tuesday. Address changes are transmitted from Wells Fargo to HealthEquity on Tuesday nights and uploaded by HealthEquity on Wednesdays. Addresses that are incorrect as of the order deadline may result in a lost pass or card, which will not be replaced or refunded by HealthEquity or Wells Fargo.

If your transit or parking vendor rejects and returns your funds to HealthEquity

Some transit and parking vendors may have additional or specific payment rules and requirements (for example, maximum dollar limit for cards or passes, or vendor overpayments). Visit your transit or parking vendor's website or contact them directly to learn about any additional or specific payment rules and requirements that may exist. If your transit or parking vendor rejects and returns your funds to HealthEquity:

  • You will not receive your transit pass or be allowed parking privileges for the expected benefit month.
  • You will receive an email advising you to call HealthEquity about a problem with your account, as long as you have provided your email address on the HealthEquity website.
  • A Wells Fargo payroll deduction will still occur for the elected benefit month.
  • HealthEquity may cancel your transit or parking order and apply a credit to your Commuter Benefit account, which will be applied to future orders.
  • You will need to check your election and if it was canceled, you will need to start your election process over again.
  • The credit previously applied to your Commuter Benefit account will be used to offset your future Wells Fargo payroll deduction.
  • Note: No refunds or Wells Fargo payroll deduction adjustments are allowed.

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Your order options

Depending on how you get to work, you have several options for ordering.

If you use mass transit or vanpool

Options Actions to take
Order your pass or fare online

Have your pass or fare card mailed to your home address.

To place an order for a pass or fare:

  • Sign on to HealthEquity, click Enroll in Commuter, select either Commuter Transit or Commuter Vanpool, and provide the requested information to make your selection.
  • The pass or fare will be mailed to the address displayed on the Confirm Contact Information screen before the first of the benefit month. The mailing address listed is the mailing address on file at Wells Fargo. If you need to correct your mailing address, contact Employee Care at 1-877-HRWELLS (1-877-479-3557).
Pay your mass transit or vanpool provider with a Transit HealthEquity Commuter Card

You may use a Transit HealthEquity Commuter Card to directly pay for your eligible transit or vanpool expenses. This stored-value card works like a credit card at transit operators that accept them.

To order a Transit HealthEquity Commuter Card:

  • Sign on to HealthEquity, click Enroll in Commuter, select either Commuter Transit or Commuter Vanpool, and provide the requested information to make your selection.
  • If HealthEquity Commuter Card is not listed as an option after selecting your transit authority, it is not an option for that transit authority.

The Transit HealthEquity Commuter Card will be mailed to the address displayed on the Confirm Contact Information screen before the first of the benefit month. The mailing address listed is the mailing address on file at Wells Fargo. If you need to correct your mailing address, contact Employee Care at 1-877-HRWELLS (1-877-479-3557).

Transit funds are automatically loaded on the 20th of the month before each benefit month so that you can use your benefits whenever you need them. Any remaining funds are automatically rolled over for use in the next benefit month.

If your transit needs change, you can call HealthEquity at 1-877-924-3967 and ask to move the balance from your Transit HealthEquity Commuter Card as a credit back to your Commuter Benefit account. The credit applied to your Commuter Benefit account will be used to offset your Wells Fargo payroll deduction for future commuter orders. Refunds and payroll adjustments are not allowed.

If you leave Wells Fargo, the funds will be available on your card 90 days after you terminate. Upon the 91st day, your before-tax funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations and any after-tax funds will be returned to you.

Get reimbursed for payments you paid directly to your transit provider that ONLY accepts cash AND does not offer passes or tickets

Pay your transit provider up front and later submit a claim for reimbursement.

How to enroll in Pay Me Back:

  • Sign on to HealthEquity, click Enroll in Commuter, select either Commuter Transit or Commuter Vanpool, provide the requested information to select Pay Me Back as an option along with the amount and frequency you will pay out of pocket for this monthly expense, pay your transit or vanpool vendor monthly, and save your receipt or invoice until you are ready to submit a Pay Me Back claim for reimbursement (refer to the How to submit Pay Me Back claim for reimbursement instructions below).

    The amount you enter will be deducted from your pay before taxes, up to the IRS plan limit. Do not enter amounts that are over the IRS limit as there is no benefit to this.

How to submit a Pay Me Back claim for reimbursement:

  • Sign on to HealthEquity and click Submit Receipt or Claim under the Dashboard section of the page. Select Pay Me Back, follow the prompts to complete your online claim, then submit your receipt or invoice as soon as possible. If preferred, you can download, complete, and fax, email, or mail the Pay Me Back form along with your receipt or invoice.
  • Keep original receipts for your records.
  • Claims will not be accepted earlier than the first day of the benefit month indicated.
  • To receive reimbursement during the current month, submit your claim by 5:00 p.m. Central Time on the fourth business day of the month. Claims received afterward will be eligible for reimbursement in the next month.
  • You must submit receipts for a given calendar year within six months of when expenses are incurred. For example, submit receipts for expenses incurred in September by March 31 of the following year. Because your transit or vanpool expenses will not be reimbursed until HealthEquity has received the receipts, you'll want to submit them as soon as possible.
  • Pay Me Back elections not used within six months from the date the funds are deposited into your account will convert to a credit, which will be applied to future orders and be used to offset your future Wells Fargo payroll deduction.

Note: If you are enrolled in a flexible spending account, your reimbursement will be deposited automatically to the same bank account to which your Wells Fargo pay is deposited. Otherwise, a check will be mailed to your home address. The address displayed on the Confirm Contact Information screen is the mailing address on file at Wells Fargo and will be used for reimbursements by check. If you need to correct your mailing address, contact Employee Care at 1-877-HRWELLS (1-877-479-3557). If you are not enrolled in a flexible spending account and do not want to receive a check, you may want to consider one of the other two payment options (Pay My Provider or Transit HealthEquity Commuter Card).

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If you pay for parking

Options Actions to take
Elect to have your parking vendor paid directly

Have HealthEquity pay your parking vendor directly. You'll need to have your monthly parking invoice available for reference.

To set up payment to your vendor:

  • Sign on to HealthEquity, click Enroll in Commuter, select either Commuter Parking or Commuter Park and Ride, and provide the requested information to make your selection.
  • If you do not see your work location or parking facility listed as an option, click on Don't see your work location? Click here or Don't see your parking location? Click here and type in your work location or parking facility.

Note: Some parking facilities have more than one location option, and these locations can be under different names. Always select the Employer Recommended locations as your first choice — their long-term availability is protected by lease or contract agreements negotiated by Wells Fargo.

Your parking vendor will receive payment prior to the first of the benefit month.

Get reimbursed for payments you paid directly to your parking vendor

Pay your parking vendor up front and later submit a claim for reimbursement.

How to enroll in Pay Me Back:

  • Sign on to HealthEquity, click Enroll in Commuter, select either Commuter Parking or Commuter Park and Ride, provide the requested information to select Pay Me Back as an option along with the amount and frequency you will pay out of pocket for this monthly expense, pay your parking vendor monthly, and save your receipt or invoice until you are ready to submit a Pay Me Back claim for reimbursement (refer to the How to submit a Pay Me Back claim for reimbursement instructions below).
  • If you do not see your work location or parking facility listed as an option, click Don't see your work location? Click here or Don't see your parking location? Click here and type in your work location or parking facility.

The amount you enter will be deducted from your pay before taxes, up to the IRS plan limit. Do not enter amounts that are over the IRS limit as there is no benefit to this.

How to submit a Pay Me Back claim for reimbursement:

  • Sign on to HealthEquity and click Submit Receipt or Claim under the Dashboard section of the page. Select Pay Me Back, follow the prompts to complete your online claim, then submit your receipt or invoice as soon as possible. If preferred, you can download, complete, and fax, email, or mail the Pay Me Back form along with your receipt or invoice.

Keep original receipts for your records.

Claims will not be accepted earlier than the first day of the benefit month indicated.

  • To receive reimbursement during the current month, submit your claim by 5:00 p.m. Central Time on the fourth business day of the month. Claims received afterward will be eligible for reimbursement in the next month.
  • You must submit receipts for a given calendar year within six months of when expenses are incurred. For example, submit receipts for expenses incurred in September by March 31 of the following year. Because your parking expenses will not be reimbursed until HealthEquity has received the receipts, you'll want to submit them as soon as possible.
  • Pay Me Back elections not used within six months from the date the funds are deposited into your account will convert to a credit, which will be applied to future orders and be used to offset your future Wells Fargo payroll deduction.

Note: If you are enrolled in a flexible spending account, your reimbursement will be deposited automatically to the same bank account to which your Wells Fargo pay is deposited. Otherwise, a check will be mailed to your home address. The address displayed on the Confirm Contact Information screen is the mailing address on file at Wells Fargo and will be used for reimbursements by check. If you need to correct your mailing address, contact Employee Care at 1-877-HRWELLS (1-877-479-3557). If you are not enrolled in a flexible spending account and do not want to receive a check, you may want to consider one of the other two parking payment options (Pay My Provider or Parking HealthEquity Commuter Card).

Pay your parking vendor with a Parking HealthEquity Commuter Card

You may use a Parking HealthEquity Commuter Card to directly pay for your eligible parking expenses. This stored-value card works like a credit card at parking operators that accept them.

To order a Parking HealthEquity Commuter Card:

  • Sign on to HealthEquity, click Enroll in Commuter, select either Commuter Parking or Commuter Park and Ride, and provide the requested information to make your selection.
  • If Commuter Card is not listed as an option after selecting your parking facility, it is not an option for that parking facility.

If you do not see your work location or parking facility listed as an option, click Don't see your work location? Click here or Don't see your parking location? Click here and type in your work location or parking facility.

The Parking HealthEquity Commuter Card will be mailed to the address displayed on the Confirm Contact Information screen before the first of the benefit month. The mailing address listed is the mailing address on file at Wells Fargo. If you need to correct your mailing address, contact Employee Care at 1-877-HRWELLS (1-877-479-3557).

Parking funds are automatically loaded the last day of the month before each benefit month so you can use your benefits whenever you need them.

The HealthEquity Parking Commuter Card can hold a greater before-tax balance than the IRS limit, but you can only spend up to the before-tax IRS limit per month. This means if you have more before-tax balance on your card than the IRS limit, it will decline once you reach the limit. You can still use the card over the before-tax limit if you have an available balance that consists of after-tax funds. The breakdown of the available balance can be located under your commuter card activity.

If your parking needs change, you can call HealthEquity at 1-877-924-3967 and ask to move the balance from your Parking HealthEquity Commuter Card as a credit back to your Commuter Benefit account. The credit applied to your Commuter Benefit account will be used to offset your Wells Fargo payroll deduction for future commuter orders. Refunds and payroll adjustments are not allowed.

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If you are a flexible employee

You are eligible for the Commuter Benefit Program only if you are traveling to or from work.

If you do not have any earnings on or after the first date in the prior two pay periods from the eligibility file date, you generally are not traveling to or from work and therefore are not eligible for the Commuter Benefit Program. When this happens, the eligibility file will notify HealthEquity to cancel your participation as well as any elections on file. However, this might not happen in time to stop your intended next payroll deduction. Therefore, if you know of your schedule change in which you will not have any earnings paid, you should cancel your participation with HealthEquity by the deadline. To stop your payroll deductions, cancel your participation with HealthEquity by the deadline specified in the When to enroll, make changes, or cancel participation section.

Once your earnings restart and you again have earnings on or after the first date in the prior two pay periods from the eligibility file date, the eligibility file will notify HealthEquity that you are eligible to participate. At that time, if you want to make an election, you will need to re-enroll by the deadline specified in the When to enroll, make changes, or cancel participation section if you want to participate in the Commuter Benefit Program.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available paycheck, whether in the current or subsequent year.

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If you are going on a leave of absence

You are eligible for the Commuter Benefit Program only if you are traveling to or from work.

If you are on a leave of absence, you are generally not traveling to or from work and therefore not eligible for the Commuter Benefit Program unless you are on a leave with a reduced work schedule, a Critical Caregiving Leave, or a Salary Continuation Leave. When this happens, the eligibility file will notify HealthEquity to cancel your participation as well as any elections on file. However, this might not happen in time to stop your intended next payroll deduction. Therefore, if you know of your schedule change in which you will not have any earnings paid, you should cancel your participation with HealthEquity by the deadline. To stop your payroll deductions, cancel your participation with HealthEquity by the deadline specified in the When to enroll, make changes, or cancel participation section.

When you return from your leave of absence, you will need to re-enroll by the deadline specified in the When to enroll, make changes, or cancel participation section if you want to participate in the Commuter Benefit Program.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs, and balances cannot be carried over. In addition, any missed payroll deductions will be collected from your next available pay, whether in the current or subsequent year.

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If you terminate your employment with Wells Fargo

Cancellation deadlines are detailed in the When to enroll, make changes, or cancel participation section above.

If you leave Wells Fargo and have a balance on your Transit or Vanpool HealthEquity Commuter Card The funds will be available on your Transit or Vanpool HealthEquity Commuter Card for 90 days after you terminate. On the 91st day, any unused funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations.
If you leave Wells Fargo and have a balance on your Parking HealthEquity Commuter Card The Parking HealthEquity Commuter Card will be deactivated on your termination date and any unused funds will be forfeited back to Wells Fargo, per Section 132(f) of the IRS regulations.
If you leave Wells Fargo and have incurred expenses that you have not yet submitted for reimbursement You may continue to submit receipts for eligible expenses that were incurred before your last date of employment until your available account balance is zero or within six months of when the expenses were incurred — whichever occurs first. Any remaining balance after that time will be forfeited.

Note: There are no refunds, returns, or payroll deduction adjustments for unused transit passes or parking costs. In addition, any missed payroll deductions will be collected from your next available pay whether in the current or subsequent year.

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Lost, stolen, or damaged passes

Call HealthEquity at 1-877-924-3967 if you have a lost, stolen, or damaged pass that needs to be replaced.

Replacement Metropass requests for Minnesota Metropass participants

If you have a lost, stolen, or damaged card, or if you need to change your name on your card, you will need to call HealthEquity at 1-877-924-3967 to request a replacement Minnesota Metropass.

  • HealthEquity submits all replacement Metropass requests to Metro Transit on the 12th of the month. You will receive your replacement Metropass by the beginning of the month after HealthEquity has submitted your replacement request to Metro Transit. Example: If you call HealthEquity on or before March 12, you will receive your replacement Metropass before April 1. If you call HealthEquity on March 13, you will receive your replacement Metropass before May 1.
  • You will receive a 31-Day Lite Pass by mail within 10 to 12 days. The pass is good for 31 days, starting on the first day the pass is used and ending 31 days from that first use.
  • After the new replacement Metropass arrives, you must discard the 31-Day Lite Pass and start using your new Metropass.
  • No credit, refunds, or payroll deduction adjustment will be issued for days that you are without a usable Metropass.
  • After receiving your Metropass, if the name on your pass does not match the name on your election confirmation from the HealthEquity website, call HealthEquity at 1-877-924-3967.

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Air quality or trip reduction laws

If you have questions related to local or regional air quality/trip reduction (commute) laws and ordinances, email commute@wellsfargo.com. If you have questions related to the HealthEquity Commuter benefit, call 1-877-924-3967.

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The information presented on this site does not provide the official plan provisions of the employee benefit plans sponsored by Wells Fargo & Company. In the case of a conflict or discrepancy between the statements and information provided here and the official plan documents, the official plan documents will govern.

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